New Perspective Twin Ports offers three distinct levels of care—Independent Living, Assisted Living, and Memory Care—allowing residents to move between service levels without leaving the community. Independent Living residents maintain autonomy while knowing help is available, Assisted Living residents receive routine support with daily activities, and Memory Care residents benefit from structured programming tailored to cognitive needs. The community also provides specialty medical oversight for diabetes management, short-term respite stays, and on-site physical therapy, giving families additional assurance that changing health requirements can be addressed promptly.

Clinical features are reinforced by an emergency call system in every apartment and a secured environment for residents who may wander. On-site services include occupational therapy, ambulatory assistance, incontinence care, medication management, and massage therapy for pain or stress relief. Staff coordinate these services seven days a week to streamline care plans with outside physicians and hospitals when necessary. Laundry and dry-cleaning support further reduce the burden on residents coping with health challenges.

Apartments range from studio and efficiency layouts to larger units, some with kitchenettes, in-unit washers and dryers, or handicap-accessible bathrooms. Most utilities, cable television, Wi-Fi, and climate control are included, and selected units overlook landscaped grounds, outdoor gardens, or a central fireplace lounge. Outdoor areas, pet-friendly policies, parking options, and housekeeping services contribute to a low-maintenance lifestyle, though not every accommodation has every listed feature.

Dining is centered on daily chef-prepared meals served restaurant-style, with all-day dining available for residents who prefer flexible schedules. Menus incorporate low- or no-sodium choices, international dishes, and guest meals for visiting family. Seasonal BBQs and picnics are held on the grounds, and residents can request specialized diets when clinically indicated. The goal is to provide balanced nutrition without limiting variety or social interaction.

Amenities include an activity center, library and computer lounge, arts and crafts studio, and a movie room for regular screenings. Residents can join clubs, attend dances, holiday parties, karaoke nights, or sign up for day trips into the Twin Ports area. Health and wellness programs feature a swimming pool, Jacuzzi, outdoor walking paths, and group exercise classes. Cooking demonstrations, social outings, and an on-site schedule of games and community events round out a calendar designed to keep residents engaged every day of the week.

Residents and their families say:

This community has been praised for its wonderful environment, with many highlights including its great leadership, supportive and friendly staff, and a clean and safe facility. Reviewers frequently noted how lovely the place is for senior citizens, offering a wide array of activities for residents to partake in, and a design that has been described as smart and resembling an upscale hotel or small resort. The community is commended for its warm and inviting decor, easy-to-access elevators, and well-organized resident rooms, alongside the general happiness and relaxation observed among the residents. The quality of food and the array of healthy choices available are also points of satisfaction among the reviewers. Families feel assured that their loved ones are comfortable and well taken care of, and they appreciate the staff’s efforts to make new residents feel welcome, including the suggestion to introduce a seating host in the dining area to encourage social interactions among residents.

However, some areas for improvement were noted, particularly concerning certain aspects of management and staff engagement. One reviewer expressed concerns about the approach of a management staff member towards their team, suggesting a need for better communication and appreciation of the workers’ hard work and contributions. Concerns about consistent staff engagement, professionalism, and the effective use of personnel were also voiced, indicating that some staff members appeared to have little to do at times. Recommendations for the community include setting clear performance expectations for staff, ensuring management is constantly observing and engaging with staff, and requiring training for those not meeting expectations. Despite these criticisms, the community's commitment to its residents' well-being and comfort, along with its physical and operational attributes, suggest it is a place where senior citizens can enjoy a high quality of life.

AI generated summary of real reviews