Village at the Falls in Menomonee Falls, WI, offers a range of care options focusing on independent living and senior living. The facility is well-equipped to provide medical support for residents with various needs, including wandering, elopement, and behavioral issues, as well as those requiring specialized care for conditions like diabetes, advanced dementia, and wound management. The staff is trained to assist with full assistance in activities of daily living, such as bathing, eating, dressing, and toileting, ensuring that each resident receives the support they need. In addition to personal care, the facility also includes on-site medical services such as podiatry and accepts residents with psychiatric issues.

In terms of features, Village at the Falls offers a range of support services that enhance the resident experience. Staff undergo background checks to ensure safety, and an Activity Director organizes programs tailored to the interests of residents. The facility is set up to handle various transfer needs, from using a walker or wheelchair to requiring a full transfer with a Hoyer lift. This attention to mobility needs, paired with dedicated monitoring for those with the potential for overnight challenges, contributes to a supportive living environment. Independent living residents benefit from housekeeping services, a monthly meal plan, and medication management monitoring, enhancing their quality of life while allowing for a degree of independence.

The accommodations at Village at the Falls are designed to provide comfort and personalization for each resident. Each unit features a kitchenette, cable access, and independent temperature controls, empowering residents to create their own ideal living space. While most accommodations have a private bathroom and options for painting or decorating, it's important to note that not all units possess every feature. Additionally, residents in independent living benefit from services such as laundry assistance and housekeeping, allowing them to focus on enjoying their community without the burden of daily chores.

Dining at Village at the Falls is structured around a set menu, with options for on-order meals and diet modifications to cater to specific dietary needs. The facility prioritizes nutrition management, ensuring that residents receive balanced meals aligned with their health requirements. The community provides various amenities designed to enhance the lifestyle of residents, including internet access, transportation services, and an exercise room. Residents can benefit from the convenience of on-site religious services as well as nearby public transportation options. Smoking is permitted outside, and there is a barber and beauty shop within the facility for personal grooming. Pets are allowed, so it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community offers a welcoming environment for independent living, highlighted by a variety of positive aspects such as affordability in comparison to other facilities, spacious apartments, and an array of amenities including underground parking, storage lockers, and inclusive utilities. One reviewer praised the provision of three meals a day, with breakfast receiving particular commendation for its quality, though they noted dissatisfaction with the other meals, resulting in the need to supplement with home-cooked options. The community's atmosphere is enriched by the pleasantness and sociability of its residents, albeit with some mentions of prevalent gossip. Activities, facilitated by commendable staff like the activity director and some managers, contribute to a vibrant community life, alongside offsite transportation services to appointments and shopping, further enhancing the resident experience.

However, certain operational challenges and concerns were voiced by multiple reviewers. Inconsistencies in housekeeping services and their scheduling led to inconvenience, as missed appointments were noted if residents were not home. Management responsiveness to maintenance requests appeared sporadic, with direct engagement with the handyman being a more reliable solution for some. Regarding higher management and the main office, issues surrounding billing inaccuracies, communication lapses, and administrative oversight, such as errors in rent allocation and autopay errors, were highlighted. Although the engaging activities and amenities like the exercise room, library, and dining services were appreciated, the lack of higher levels of care onsite and the perceived need for more staff to adequately support dining and activities were seen as areas for improvement. Despite these criticisms, the wide range of activities, quality of meals (with some inconsistencies), and the overall cleanliness and attractiveness of the community were frequently mentioned, suggesting a broadly positive living experience for those seeking independent living arrangements.

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