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Heritage Lake Country

2975 Village Square Drive, Hartland, WI 53029US
  • Assisted Living
  • Independent Living
  • Memory Care

Community Fact Sheet

from Oasis Senior Advisors
Oasis Partner
Average Rent
$$$$
Opened: March 2017
Resident Capacity124
Medicaid BedsNo

Activities of Daily Living (ADLs)

Bathing
Full Assistance
Dressing
Full Assistance
Eating
Full Assistance
Toileting
Full Assistance
Dementia Conditions
Advanced

About Heritage Lake Country

from Oasis Senior Advisors

Heritage Lake Country in Hartland, WI, offers a range of care types to meet the diverse needs of its residents, including assisted living, independent living, and specialized memory care. The facility provides medical support for various conditions, such as wandering, elopement, and behavioral issues. Residents with advanced dementia conditions receive focused attention, with RN/LPN staff available around the clock and a nurse on call 24/7 to ensure prompt medical response. The facility is equipped to handle unique medical needs, including wound care, oxygen management, and dietary adjustments for diabetic residents, ensuring comprehensive support for individuals under 60 years old as well.

In addition to the core care services, Heritage Lake Country offers extensive personal assistance tailored to individual needs. Residents can receive full support with bathing, eating, dressing, and toileting, along with various transfer services facilitated by trained staff. The facility's security features include a fenced rear, door alarms, and personal emergency response systems to keep residents safe and alert staff in case of emergencies. On-site medical services such as podiatry enhance the health and well-being of residents, ensuring thorough care is readily available.

The accommodations at Heritage Lake Country are designed for comfort and convenience, offering options like private bathrooms, furnished living spaces, and kitchenettes, allowing for a sense of independence. Residents can customize their rooms with personal decoration and have control over their temperature settings for added comfort. While not all units include every feature, the facility's commitment is to provide a supportive environment that respects the individuality of each resident. For those in independent living, there are additional services such as monthly meal plans and housekeeping, making daily life more manageable.

Heritage Lake Country also emphasizes a range of amenities and services to enhance the living experience. Residents have access to facilities like a movie room, exercise room, and a bistro for socializing and leisure activities. The community offers wheelchair accessibility and resident parking, promoting convenience for all individuals. Additional features include a beauty shop, communal gardens, and a therapy pool for relaxation and recreation. On-site religious services and transportation options enhance the community spirit and connectivity for residents. It's a good idea to check with the community during your visit to see if your pet will be allowed. This comprehensive approach ensures that residents not only receive the care they need but also enjoy a fulfilling and engaging lifestyle.

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Reviews

aggregated from around the web
Review Average3.1
#2 in Hartland, WI

Residents and their families say:

The community has garnered a mix of positive remarks for its impressive facilities, attentive staff, and array of amenities designed to cater to the various needs and interests of its residents. From memory care to independent living, families highlighted the caring environment their relatives experienced, with particular praise for the inclusion of a therapy room, hair salon, pool, and the quality of meals served. Activities such as water aerobics, movies, and group games contribute to an engaging community atmosphere, and spacious, comfortable apartments enhance the living experience. Notably, the effort of the staff to communicate effectively and address concerns promptly was commended, contributing to a sense of safety and belonging for the residents. The recent establishment and cleanliness of the building were also pointed out as positives.

However, multiple reviews brought attention to issues like staff turnover, decreasing quality of food, changes in promised services, and overall communication challenges which seem to have impacted the level of care and satisfaction. Concerns regarding the effectiveness of the community's response to resident and family needs due to these staffing and communication issues were mentioned. Additionally, feedback on the handling of lockdown measures and their implications on resident well-being suggests room for improvement in balancing safety with quality of life. Despite these concerns, many reviewers remain appreciative of the facilities and the attentive nature of some staff members, underlining a complex yet hopeful picture of the community's potential to address and rectify the highlighted shortcomings.

AI generated summary of real reviews

Verified Amenities

Verified by a local Oasis Senior Advisor
Pet FriendlyPet Friendly
PoolPool
Fitness ProgramsFitness Programs
Clubs & CommunitiesClubs & Communities
Restaurant Style DiningRestaurant Style Dining
Services

Services

  • Barber/Beauty Shop
  • Bistro
  • Business Center
  • Communal Gardens
  • Exercise Room
  • Internet Access
Accommodations

Accommodations

  • Can Paint/Decorate Room
  • Furnished
  • Independent Temperature Controls
  • Kitchenette
  • Air Conditioned
  • Balcony, Terrace or Patio
Dining & Nutrition

Dining & Nutrition

  • Food - Set Menu
  • Snacks Available
  • Diet Modifications/Managements
  • All-day Dining
  • Gluten-free
  • Guest Meals
Care

Care

  • Podiatry
  • Ambulatory Care
  • Dentist
  • Designed Specifically To Accommodate Memory Loss
  • Health And Wellness Programs
  • Hospice Care
Activities & Fitness

Activities & Fitness

  • Activity Center
  • Allowed Outdoors
  • Birthday Parties
  • Clubs & Communities
  • Fitness Programs
  • Happy Hour
Additional Features

Additional Features

  • Devotional Activities On-Site
  • Dogs Allowed
  • English
Medical Care

Medical Care

  • Diabetes Care
  • Doctor
  • Respite Or Short Term Stays Offered
  • Speech Therapist
Safety

Safety

  • Secured Community

Nearby Services

Hospitals

Aurora Medical Center

36500 Aurora Drive, Summit, WI

Distance: 5.6 miles

Oconomowoc Memorial Hospital

791 E Summit Ave, Oconomowoc, WI

Distance: 5.9 miles

Waukesha Memorial Hospital

725 American Ave, Waukesha, WI

Distance: 8.9 miles

Churches

Maple Avenue Mennonite Church

N31w28795 Lakeside Rd, Pewaukee, WI

Distance: 3.1 miles

St Mary's Catholic Church

449 West Wisconsin Avenue, Pewaukee, WI

Distance: 5.1 miles

Crossroads Church

N27w26541 Prospect Avenue, Pewaukee, WI

Distance: 5.1 miles

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