Tender Reflections of Germantown in Germantown, WI, specializes in assisted living care with a strong emphasis on medical support tailored to meet diverse resident needs. The facility is well-equipped to manage a variety of health issues, including conditions related to wandering, behavioral issues, and specialized medical care such as wound care and oxygen therapy. For residents requiring extra assistance, particularly those under 60 years old or managing diabetes, the staff is trained to provide thoughtful medical oversight. Support for moderate dementia conditions is also a key service, ensuring that each resident receives the appropriate level of care. The presence of registered nurses and licensed practical nurses, along with 24-hour on-call nursing staff, enhances the medical support available at the facility.

Beyond its comprehensive medical services, Tender Reflections of Germantown offers a range of supportive care features that help residents maintain their independence while ensuring safety and comfort. Staffed 24/7 with awake night shift coverage, the facility is designed with security measures in place, including a fenced rear yard and alarmed doors. Various transfer services, such as assistance with walkers and wheelchairs, are provided to help residents navigate their living space. Personal care assistance is available in essential areas such as bathing, dressing, and toileting for individuals needing moderate support. The facility also offers podiatry services, further contributing to the overall well-being of its residents.

Residents will find comfortable accommodations featuring private bathrooms, kitchenettes, and the ability to personalize their living space with decorations. While furnishings are included, not all accommodations offer the same set of features. The facility aims to create a home-like environment where residents can feel secure and relaxed. Dining at Tender Reflections includes a set menu with options for diet modifications, ensuring that nutritional needs are met. Snacks are readily available, and meals can be ordered according to individual preferences, allowing for a degree of choice and variety in daily dining.

In addition to care services, Tender Reflections offers various amenities and services to enhance the resident experience. Facilities include a wellness center, exercise room, and movie room, promoting physical health and entertainment. There is also a barber and beauty shop on-site for personal grooming needs, along with internet access to help residents stay connected. Transportation services are available to aid in accessibility, and the facility features resident parking for convenience. On-site religious services provide spiritual support, contributing to the overall holistic care approach. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community is highly regarded for its welcoming and comforting atmosphere, catering specifically to adults with memory issues by offering a small, intimate setting that numerous family members and industry professionals find very comfortable and effective. Residents and their families praise the staff for being kind, helpful, attentive, and providing exceptional care, with many noting that the caregivers are very nice, patient, and good at their jobs. The community's cleanliness, bright and pleasant environment, along with its engaging activities like bingo, board games, and physical exercises, are frequently highlighted as positive attributes. The food quality receives commendations, and the fact that the community’s grounds are well maintained adds to the overall positive experience for both residents and their visitors.

However, there are some concerns raised. Multiple reviewers point out issues with housekeeping and the frequency of room cleaning. There are comments about the evening meals not meeting expectations, and one reviewer noted the lack of daily activities, recommending the inclusion of more engaging options for the residents. The concern about the high staff turnover and the resultant impact on the quality of care and engagement with residents was also mentioned. Some reviewers expressed dissatisfaction with the level of communication regarding residents' medication and the occasional shortage of basic supplies like milk. Despite these issues, many families and professionals continue to recommend this community for its dedicated staff and quality care, emphasizing the positive changes and improvements over time, particularly under new management, which has been perceived as more attentive to both the residents' and the staff's needs.

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