Heritage Eau Claire offers two primary levels of care—Assisted Living and Memory Care—so residents can receive support that matches their needs and cognitive abilities. Individuals who require short stays after a hospital discharge or while a caregiver is away can take advantage of the community’s respite program. Residents managing chronic conditions such as diabetes have access to specialized oversight, and speech therapy is available on-site for those recovering from stroke or dealing with swallowing issues.

Medical oversight is reinforced by an emergency call system that links residents to staff at any hour. Care plans can include services from an optometrist, dentist, podiatrist, physical therapist, occupational therapist, and licensed nurses. The community also coordinates ambulatory support, hospice services, incontinence care, and medication management. A physician is available for routine visits, enabling most residents to be treated without leaving the building.

The residence features a range of apartment layouts, from studio and efficiency units to suites with kitchenettes. Many have wheelchair-accessible showers, in-unit washer and dryer, air conditioning, and Wi-Fi, while select apartments offer views of outdoor areas, proximity to a central fireplace, or space for a personal piano or organ. Pet-friendly options are available, and parking is offered for those who still drive, but not every accommodation includes every feature listed.

Meals are prepared by a professional chef and are served throughout the day to fit varied schedules. The culinary team can accommodate gluten-free, low-sodium, no-sugar, and vegan diets. Residents have access to healthy snacks between meals, and visiting family members can join loved ones for guest meals.

Daily life is supported by an activity center, library and computer lounge, and arts and crafts room. Scheduled programming includes health and wellness classes, fitness sessions, yoga or chair yoga, social outings, and swimming. Raised garden beds encourage outdoor engagement, while happy hours, birthday parties, dances, and live music provide regular opportunities for social connection.