Harmony at Martinsburg offers both Assisted Living and Memory Care, allowing residents to remain on the same campus even as needs change. The community is prepared for advanced dementia, supports residents who wander or are at risk of elopement, and can manage those who are awake throughout the night. Clinical staff handle oxygen use, special diets, and diabetic care whether residents use oral medication or insulin injections. The team also admits adults under 60 and is able to work with psychiatric diagnoses, providing continuity of care for a broad range of medical and cognitive conditions.

Registered and licensed nurses are on-site, with a nurse on call around the clock. An awake night shift, door alarms, fenced outdoor areas, and emergency call systems in every apartment support resident safety. Full assistance is available for bathing, dressing, eating, and toileting, and staff can perform one- or two-person transfers as well as standby support for walkers and wheelchairs. On-site podiatry rounds help prevent foot complications, while a full-time activity director coordinates programs that meet therapeutic goals. Background-checked team members, 24-hour staffing, and personal emergency response systems further reduce risk and promote rapid response to any change in condition.

Apartments include private bathrooms, and many units add a kitchenette, furnishings, independent thermostats, cable hookups, and the option to personalize paint and décor; exact features vary by unit type. Maintenance, weekly housekeeping, and laundry services are included, so residents can focus on daily routines rather than household chores.

Meals are prepared on site; residents may choose the daily set menu or order alternate selections at each meal. Snacks are available throughout the day, and the culinary team accommodates doctor-ordered diets, carbohydrate counting, low-sodium plans, and other modifications. Staff monitor meal intake and provide hands-on assistance for anyone who needs help cutting food or eating.

The campus provides resident parking, wheelchair-accessible common areas, an exercise room, a barber and beauty salon, a movie room, a wellness center, internet access, communal gardens, and regular on-site religious services. Scheduled transportation makes shopping and medical appointments easier. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a range of reviews highlighting both positive experiences and some areas of concern. Many individuals have expressed satisfaction with the friendly and caring staff, the clean and well-maintained facilities, and a vibrant array of activities available for residents. Several visitors and family members noted the welcoming atmosphere and engaging environment, often mentioning how residents appeared happy and well-cared-for. The food provided was frequently praised for its quality and variety. The ability of the community to facilitate social interaction through various programs has been appreciated, providing a supportive network for both residents and their families. Moreover, some reviews mentioned smooth transitions from assisted living to memory care for those requiring additional support, underscoring the flexibility and comprehensive nature of the care offered.

Conversely, there are concerns highlighted by some reviewers. A recurring issue was the perception of inadequate communication and support when residents' needs became more advanced for the level of care initially agreed upon. Several reviewers noted dissatisfaction with how transitions were managed when their loved ones' care requirements increased, with reports of insufficient staff or lack of timely intervention during critical situations like falls. There were also concerns about staffing levels affecting the quality of care in both memory care units and general areas. Despite these negative experiences, some reviewers acknowledged the efforts of individual staff members in providing compassionate care, albeit sometimes under challenging circumstances.

In conclusion, while the community is praised for its engaging environment and caring staff, potential residents or their families should be mindful of the communication dynamics and preparedness for escalating care needs. The positive testimonials largely outweigh the negative, but the latter suggests areas where the community could enhance its services to better accommodate evolving resident requirements and ensure a more seamless experience for families during transitions in care.

AI generated summary of real reviews