Willow Tree Healthcare Center in Charles Town, WV, operates as a nursing-home provider, offering 24-hour skilled nursing care for residents who need ongoing medical supervision. Licensed nurses coordinate with physicians to handle medication administration, post-surgical recovery, wound care, and monitoring of chronic conditions such as diabetes or cardiovascular disease. Physical, occupational, and speech therapists are available on-site to help residents regain or maintain mobility, function, and communication skills, and a registered dietitian works with the clinical team to tailor therapeutic diets when required.

Beyond direct medical services, the center develops individualized care plans that are reviewed regularly by an interdisciplinary team to adjust goals and interventions. Residents have access to pain management programs, IV therapy, and respiratory support when prescribed. Short-term rehabilitation, long-term custodial care, and respite stays are options, and families are encouraged to participate in care conferences to stay informed about progress and changing needs.

Resident accommodations include private and semi-private rooms, with some offering pet-friendly options so long as the animal meets community guidelines. Certain rooms open onto landscaped outdoor areas or an enclosed garden where residents can sit or stroll, while others are closer to therapy rooms for easy access. Because layouts vary, not every accommodation contains each of these features, so prospective residents should verify specific room details during a tour.

Dining is centered on three daily meals prepared on-site, with texture-modified or therapeutic diets available for those with medical or nutritional requirements. Menus rotate regularly to provide variety and balance, and meals are served in a common dining room that supports social interaction, although in-room tray service can be arranged when clinically indicated.

Residents can spend free time in the activity center, join clubs and social communities, or take part in scheduled bingo sessions and arts and crafts workshops. Health and wellness programs promote mobility and cognitive engagement, and a library and computer lounge offer quiet space for reading, internet access, and email.