Pine Lake AFH operates as a residential care home and is equipped to manage a wide range of medical needs. The staff is experienced with residents who wander during the day or night, those at risk for elopement, and individuals who may present combative or other behavioral challenges. Care is also in place for residents who stay up all night, require wound care, use oxygen, follow special diets, or need diabetic management—whether on oral medications, injections, or a sliding-scale regimen. The home accepts residents under 60 years old and is prepared to support advanced dementia conditions.

A registered nurse or licensed practical nurse is on staff, and a nurse is on call 24 hours a day. Continuous staffing and security are maintained through on-site personnel, fenced outdoor areas, door alarms, and PERS alerts that notify staff immediately. A home doctor is available for in-house visits, reducing the need for outside appointments. Residents can receive full assistance with bathing, eating, dressing, and toileting. Transfer support ranges from simple standby assistance to one- or two-person transfers, full Hoyer-lift transfers, and services for bed-bound individuals, accommodating walkers and wheelchairs alike.

Accommodations include private or shared rooms that may be furnished or left for residents to decorate with personal belongings. Cable service, regular housekeeping, and laundry are provided, though not every room offers every feature.

Meals are available through set menus or made to order, and snacks are provided throughout the day. The kitchen can tailor meals to physician-ordered dietary modifications and ongoing diet management requirements.

The residence is wheelchair accessible and offers internet access for residents who wish to stay connected with family, friends, or online resources.