Brookdale Torbett in Richland, WA is dedicated to providing specialized memory care for individuals with moderate dementia conditions. With on-site medical services, residents receive comprehensive support that includes memory care and incontinence care, as well as ambulatory assistance. The facility is staffed with professionals who offer hospice care when needed, and support is available for bathing, eating, dressing, and toileting, ensuring residents receive the full assistance they require. Additionally, medication management is an integral part of the care provided to maintain resident health and well-being.

The facility features a secured community designed specifically to accommodate memory loss, offering both indoor and outdoor walking paths to promote physical activity in a safe environment. Residents can enjoy various amenities including a barber/beauty salon and access to fitness programs. The trained staff provides transfer services utilizing walkers and wheelchairs, with standby supervision to ensure safety and comfort. This focused approach allows residents to thrive within a supportive environment tailored to their unique needs.

Accommodations at Brookdale Torbett are designed with resident comfort in mind, featuring amenities such as an activity center, library, and pet-friendly options. The facility is wheelchair accessible and offers convenient services like respite or short-term stays. Other features include air conditioning, high-speed internet, and designated outdoor areas for leisure. While most rooms have a range of amenities, it's important to note that not all accommodations include every feature, so potential residents should inquire about specific needs during their visit.

Dining at the facility is catered to accommodate diverse nutritional preferences, including international cuisine, vegetarian, kosher, and gluten-free options. Residents benefit from 24-hour dining, ensuring meals are included and scheduled to fit their lifestyle. Social outings further enhance the dining experience, allowing residents to enjoy meals in a communal setting. The library and game room offer additional opportunities for social interaction and recreation, contributing to an engaging community atmosphere. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered positive feedback for its attentive and caring staff, clean facilities, and a range of activities designed to keep residents engaged and comfortable. Many reviewers have praised the staff for their friendliness and professionalism, noting that they go above and beyond in providing care and making both residents and their families feel supported and welcome. The presence of in-house physician visits and the collaboration with external pharmacies are highly appreciated for their convenience and contribute to the overall satisfaction with the care provided. The efforts to personalize care and ensure safety, such as the use of cameras in rooms to monitor falls and the immediate communication with family members, have been particularly highlighted, signaling a dedicated and responsive approach to resident well-being.

However, not all experiences have been without issue. Some reviewers pointed out concerns related to the facility's management of specific care needs and communication, suggesting instances where improvements could be beneficial. For example, challenges with medication management and the need for more consistent communication between shifts and caregivers were mentioned, indicating areas where the community might enhance its services. Similarly, a few reviewers expressed dissatisfaction with the handling of maintenance requests and the variety in the food offered, suggesting these as points that could potentially be improved to better meet resident needs and expectations.

Despite these concerns, the commendations for the community's cleanliness, the quality of the staff, and the overall environment far outweigh the criticisms. The staff's dedication to treating residents with dignity and respect, the welcoming atmosphere, and the facility's cleanliness are consistently praised. Personal stories of positive interactions and experiences reinforce the perception of this community as a caring and supportive place for loved ones, with many families feeling fortunate to have found such a reliable and welcoming option for care.

AI generated summary of real reviews