Brookdale Richland provides assisted living as its primary level of care and can accept residents for respite or other short-term stays. The community is equipped to manage diabetes through dedicated monitoring and care protocols and can coordinate speech therapy for residents who need communication or swallowing support. Team members are trained to work with moderate dementia conditions, allowing individuals with memory loss to remain in a familiar setting while receiving structured oversight.

An awake staff is on duty throughout the night, and licensed nurses are available on site to address day-to-day health changes or emergencies. Residents may receive services from physical, occupational, and speech therapists, as well as visiting dentists and podiatrists. Hospice and palliative care coordination is offered for those with advanced needs, and the staff handles medication management, incontinence programs, ambulatory assistance, and specialized diabetic oversight. Bathing, dressing, eating, and toileting can all be provided at a full-assistance level, and the team can support transfers for individuals who use walkers, wheelchairs, or require standby supervision.

Apartments are designed for privacy and convenience, with options that may include a private bathroom and cable service for personal entertainment; not every unit carries every feature, so it is best to confirm availability during a tour. Housekeeping, linen changes, and laundry services are part of the routine to keep living spaces clean and safe.

Meals follow a set menu, prepared to meet recommended nutritional guidelines, and the culinary staff can modify textures or ingredients to accommodate physician-ordered diets such as diabetic or low-sodium plans. Residents dine in a shared setting that encourages social interaction, and snacks or beverages are typically accessible between scheduled mealtimes to help maintain healthy caloric intake.

The campus offers resident parking, is fully wheelchair accessible, and includes a barber and beauty shop, exercise room, movie room, and wellness center. High-speed internet access is available for personal devices, and landscaped communal gardens provide outdoor seating and walking paths. On-site religious services give residents the chance to attend faith gatherings without leaving the property.

Residents and their families say:

This community has received a variety of feedback from its residents and their families, painting a detailed picture of both its strengths and areas needing improvement. Many reviewers have commended the caring and dedicated staff, noting their friendliness and willingness to accommodate residents' needs and wishes. The community's efforts to create a positive environment, especially during challenging times such as a water main leak, have been recognized and appreciated. Residents and their families have enjoyed the quality of food, the cleanliness of the facility in general, and the array of available activities designed to keep residents engaged and entertained. The spaciousness and comfort of the rooms, as well as the inclusion of pets and the effort to provide a homely atmosphere, have also been highlighted positively.

However, some negative observations have been consistently noted across multiple reviews. The facility's upkeep, particularly its cleanliness and maintenance, has been a concern, with some commenting on the need for more thorough cleaning and better maintenance of the building's exterior and common areas. The rooms' sizes and the overall decor of the community were mentioned as feeling outdated or needing renovation, affecting the overall ambiance. Furthermore, the process and clarity regarding billing, alongside concerns about the level of individual attention and timely assistance (such as response to call buttons), have been areas of dissatisfaction for some families. These critiques suggest room for improvement in administrative transparency, facility modernization, and perhaps more personalized care routines to better meet the residents' needs.

In conclusion, while this community boasts a strong suit in staff friendliness, a welcoming atmosphere for pets, and an effort to maintain resident engagement, it faces challenges in the realms of cleanliness, maintenance, and administrative processes. The feedback implies a need for the community to address these issues to enhance the living experience for current and prospective residents, ensuring that the facility not only feels like a caring and engaging environment but also consistently operates as one in all aspects.

AI generated summary of real reviews