Residents and their families say:

This community, Brookdale Hearthstone Moses Lake, garners mixed but mostly positive feedback from various reviewers, highlighting both its commendable aspects and areas needing improvement. Many reviewers were pleased with the amenities offered, including a beauty parlor, worship area, dining options, library-type living room, and patios for outside seating. The inclusion of different activities and entertainment, along with a serene chapel area for weekly sermons, was particularly appreciated. The staff's friendliness and willingness to assist were consistently noted across reviews, though some pointed out the knowledgeable level of the director and staffing shortages as areas for concern. Cleanliness and well-maintained facilities were praised, alongside the attentive and caring approach of the staff toward residents and their families.

However, some negative points were mentioned by more than one reviewer, especially regarding room sizes and the overall need for updates in certain areas of the facility. The discrepancy in room sizes and their associated costs raised concerns, and the level of updating required in some rooms and hallways was noted, affecting the overall comfort vibe for some visitors. Despite these issues, many found the community to be a place where their loved ones could receive good care and mentioned being satisfied with the accommodations and services provided. The issues with food service quality and organization in the kitchen, along with the division of dining areas based on residents' needs, were also mentioned but did not overshadow the positive experiences related to the care provided.

In contrast, financial feasibility for families needing Medicaid spend-down options was a drawback, alongside administrative challenges such as the absence of a business manager, which contributed to some operational inefficiencies. Nonetheless, the community was viewed as clean, organized, and accommodating, receiving recommendations from several reviewers for its value and the quality of care offered. Despite the shortcomings in some areas, the overarching sentiment was that of a supportive and caring environment, strongly suited to those looking for a community that prioritizes resident well-being and respect.