Brookdale Hearthstone Moses Lake offers a range of care options tailored to meet the needs of residents with moderate dementia conditions and those requiring assisted living support. The facility provides 12-16 hours of nursing care daily, ensuring that all health-related needs are addressed on-site. Specialized medical services, including wound care, diabetes care, and medication management, are also available. Residents have access to occupational and physical therapy, as well as hospice services when necessary. In addition, the facility is supported by an awake night shift staff, which provides an additional layer of safety and security throughout the night.

Beyond essential medical care, Brookdale Hearthstone Moses Lake offers comprehensive assistance for daily living activities. The staff is trained to provide full assistance with bathing, dressing, eating, and toileting. Transfer services for residents using walkers or wheelchairs are also in place, ensuring safe mobility within the facility. Lifestyle enhancements, such as a mental wellness program and various clubs and communities, help promote engagement and quality of life for residents. The integration of these supportive services facilitates a holistic approach to care that prioritizes both health and well-being.

The accommodations at Brookdale Hearthstone Moses Lake are designed for comfort and accessibility. Residents can choose from various studio or efficiency units, many of which are pet-friendly, allowing cats and dogs. Common features include central air conditioning, an emergency call system, and some units come equipped with kitchenettes and wheelchair accessible showers. The beautifully landscaped grounds provide outdoor walking paths and garden areas for relaxation, while the facility also offers an ice cream parlor and a library. It's important to note that not all accommodations have all the features, so potential residents should inquire during their visit.

Dining at Brookdale Hearthstone Moses Lake prioritizes both nutrition and choice. Meals included in the service accommodate a variety of dietary preferences, including low sodium, diabetic, vegetarian, kosher, and gluten-free options. Social outings contribute to communal dining experiences, and guest meals can be arranged for visitors. The emphasis on diverse meal options is aimed at enhancing the dining experience for residents while addressing their specific nutritional needs. Overall, the facility strives to create a welcoming environment that supports both individual dietary requirements and social engagement.

Amenities within the community provide additional opportunities for residents to enjoy their time. The on-site chapel offers a peaceful space for reflection, while the library and ice cream parlor serve as popular gathering spots. A game room encourages socializing and leisure activities. The barber/beauty shop ensures residents have access to personal grooming services. It's a good idea to check with the community during your visit to see if your pet will be allowed. These amenities enhance the living experience at Brookdale Hearthstone Moses Lake, promoting a sense of community and well-being among residents.

Residents and their families say:

This community, Brookdale Hearthstone Moses Lake, garners mixed but mostly positive feedback from various reviewers, highlighting both its commendable aspects and areas needing improvement. Many reviewers were pleased with the amenities offered, including a beauty parlor, worship area, dining options, library-type living room, and patios for outside seating. The inclusion of different activities and entertainment, along with a serene chapel area for weekly sermons, was particularly appreciated. The staff's friendliness and willingness to assist were consistently noted across reviews, though some pointed out the knowledgeable level of the director and staffing shortages as areas for concern. Cleanliness and well-maintained facilities were praised, alongside the attentive and caring approach of the staff toward residents and their families.

However, some negative points were mentioned by more than one reviewer, especially regarding room sizes and the overall need for updates in certain areas of the facility. The discrepancy in room sizes and their associated costs raised concerns, and the level of updating required in some rooms and hallways was noted, affecting the overall comfort vibe for some visitors. Despite these issues, many found the community to be a place where their loved ones could receive good care and mentioned being satisfied with the accommodations and services provided. The issues with food service quality and organization in the kitchen, along with the division of dining areas based on residents' needs, were also mentioned but did not overshadow the positive experiences related to the care provided.

In contrast, financial feasibility for families needing Medicaid spend-down options was a drawback, alongside administrative challenges such as the absence of a business manager, which contributed to some operational inefficiencies. Nonetheless, the community was viewed as clean, organized, and accommodating, receiving recommendations from several reviewers for its value and the quality of care offered. Despite the shortcomings in some areas, the overarching sentiment was that of a supportive and caring environment, strongly suited to those looking for a community that prioritizes resident well-being and respect.

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