Where The Heart Is offers both Assisted Living and a secure Memory Care program, allowing residents to remain in the same community even as their needs change. The team is prepared to manage a wide range of medical requirements, including day- and night-time wandering, elopement risk, behavioral issues, and residents who stay up all night. Staff follow physician-ordered plans for special diets, oral diabetes medication, insulin injections, and sliding-scale insulin, and they are trained to support advanced dementia conditions.

A nurse is on-site and awake staff are present throughout the night, with 24-hour security and emergency call systems that alert caregivers through pull cords or personal emergency response devices. On-site services cover memory care programming, incontinence management, ambulatory assistance, hospice coordination, medication management, and regular visits from occupational and physical therapists. Personal care includes full assistance with bathing, dressing, eating, and toileting. Transfer help ranges from standby supervision to one- or two-person physical transfers, and staff can work with residents who rely on walkers or wheelchairs.

Apartments are designed for practical living, and many include cable service and regular housekeeping; not every unit has every feature, so families should verify availability when touring.

Residents order meals as they prefer, receive between-meal snacks, and have access to individualized diet modifications to follow medical or physician-directed nutrition plans.

Amenities include wheelchair-accessible common areas, a barber and beauty shop, library, internet access, and organized special-interest clubs. Pets are allowed. It's a good idea to check with the community during your visit to see if your pet will be allowed.