The Willows in Leonard, MI operates as a residential care home and is structured to meet varied medical needs on site. Residents who require wound care, oxygen therapy, or special diets receive those services without leaving the community, and the staff manages diabetes across oral medications, injections, and sliding-scale protocols. The care team is also trained to work with advanced dementia conditions, allowing residents with complex cognitive issues to remain in place while their health needs are monitored and addressed.

Staff members have cleared background checks and remain on site around the clock, so assistance is always available. An activity director coordinates daily programming, while clinical staff handle incontinence support and medication management. Residents who need hands-on help can receive full assistance with bathing, dressing, eating, and toileting. Transfer support ranges from simple standby supervision to two-person transfers or a Hoyer lift, and services accommodate walkers, wheelchairs, and bed-bound individuals.

Accommodations include furnished rooms that can be personalized; residents may paint or decorate their space with approval. Cable service is offered and housekeeping is provided, though not every room includes every feature, so it is best to confirm availability during a visit.

Dining follows a set menu, but the kitchen modifies meals to match physician-ordered diets, including diabetic and low-sodium plans. Vegetarian choices are available at each meal, and staff monitor intake for those who need help or encouragement while eating.

Common areas are wheelchair-accessible, and residents have access to an on-site barber and beauty shop, an exercise room, internet service, and communal gardens for fresh air and socializing.