Harmony at Roanoke - Memory Care provides specialized assisted living and memory care services tailored to individuals facing cognitive challenges. The facility accommodates advanced dementia conditions and offers comprehensive medical support for a variety of behavioral and health-related issues such as wandering, elopement risks, combative behaviors, and special dietary needs. With a dedicated team that includes registered nurses and licensed practical nurses available on-site, residents benefit from constant medical oversight. The facility's protocols include a 24-hour nurse on call and security measures such as door alarms and pull cords to ensure quick response times to any incidents, making it well-equipped to handle the unique needs of its residents.

In addition to top-notch medical support, Harmony at Roanoke offers a range of personalized assistance services. These include full assistance with bathing, eating, dressing, and toileting, paired with transfer services utilizing walkers, wheelchairs, and both one-person and two-person transfer options. The facility employs an activity director who ensures a rich schedule of engagement and stimulation that accommodates the diverse needs of residents. With around-the-clock staffing and security, including awake night shifts, residents can feel secure and supported in their daily lives.

Harmony at Roanoke - Memory Care features comfortable accommodations designed to promote independence and personal touch. Residents enjoy options that may include private bathrooms, cable TV, and independent temperature controls, with the ability to paint or decorate their own rooms to make their space feel more like home. However, it is important to note that not all accommodations include the same amenities, allowing some flexibility for personalization based on individual preferences.

Dining at the facility is structured around a set menu, catering to both resident tastes and dietary needs with modifications available as required. Snacks are also readily available to ensure that resident nutritional needs are met throughout the day. In addition to these essentials, Harmony at Roanoke provides various amenities and services to enhance the overall living experience. These include internet access, a wellness center, wheelchair accessibility, and a barber/beauty shop. Residents have access to outdoor spaces like a covered courtyard and walking path, a dining room, and regular housekeeping and laundry services. Social and recreational activities, such as movie nights, arts and crafts, and gardening clubs, promote engagement and interaction among residents, along with other enjoyable events like happy hours and games. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

Positive feedback for this community points toward its visually appealing design and decor, with several reviewers praising its clean, new appearance and large, accessible common spaces beyond just a single room for gathering, which includes amenities like a library and theater. The community has been described as very large, providing ample space for residents. The staff are frequently mentioned as responsive and very good, with particular commendation for their helpfulness during residents' transition periods and their patience. The variety in stimulating daily activities, such as crafts, a garden club, and themed happy hours, was appreciated, enhancing residents' engagement and enjoyment. The availability of physical and occupational therapy on-site, alongside regular visits from a doctor and attentive nursing care, illustrates a commitment to residents' health and well-being. The dining experience was highlighted positively in some reviews, with noteworthy efforts to ensure residents enjoy their meals.

Nevertheless, the community has faced criticism, particularly concerning its handling of basic hygiene, laundry services, and medical care, displaying a pattern of systemic issues. Complaints of an understaffed facility lead to challenges in maintaining cleanliness throughout, including residents' personal spaces and communal areas, which was a concern echoed across several reviews. Limited participation in activities was noted, attributed to both a lack of engagement from the residents and potentially inadequate encouragement or facilitation by the staff. Challenges with communication were significant, making it difficult for families to contact or receive responses from medical staff and management, exacerbating concerns for their loved ones' care. Notably, despite these criticisms, some individuals have still found the community suitable for their family members, attributing their satisfaction to the attentive staff, the quality of care provided, and the facilities offered.

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