Brookdale Imperial Plaza in Richmond, VA, offers a range of care types that cater to the diverse needs of its residents. With both assisted living and independent living options available, the facility provides a supportive environment specifically designed for individuals who may require assistance with daily activities or prefer a more independent lifestyle. Medical support is available to address various conditions, including behavioral issues and mild dementia, ensuring that residents under 60 years old can receive appropriate care tailored to their unique challenges. The facility is equipped to handle psychiatric issues and offers a range of personal care services such as bathing, eating, dressing, and toileting for self-care with the assistance of qualified staff.

In addition to the primary care types, Brookdale Imperial Plaza prioritizes residents' safety and comfort through its well-organized staffing and security measures. The facility features 24-hour security and staff on-site, ensuring a safe environment with checks conducted background checks on all team members. Fenced areas and door alarms further enhance security, while amenities such as night shift staff awake and activity directors help maintain a vibrant community life. Medical services are comprehensive, providing podiatry and psychiatric care, which cater to a variety of resident needs. The facility also offers transfer services for residents who use walkers or wheelchairs, ensuring mobility and independence while receiving the necessary support.

Accommodations at Brookdale Imperial Plaza are designed to create a comfortable living environment, with options that include private bathrooms, independent temperature controls, and the ability to personalize rooms through painting and decorating. Not every accommodation contains all features, allowing residents to choose their living space according to their preferences. For those in independent living, a monthly meal plan is available, alongside laundry services that cater to their needs. These accommodations are complemented by a focus on convenience and comfort, making everyday life enjoyable.

Residents of Brookdale Imperial Plaza can take advantage of numerous amenities and services that enhance their quality of life. The facility is wheelchair accessible and offers a variety of recreational areas including a movie room, exercise room, and rehabilitation gym. Additional services such as an on-site pharmacy, convenience store, and full-service bank contribute to a higher level of accessibility for residents. Opportunities for social engagement abound through organized group excursions, holiday events, and activities in common areas. Additionally, the facility welcomes pets, allowing residents to maintain their connections with furry companions, though it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community appears to have a well-recognized and helpful staff that receives numerous positive remarks for their dedication and customer service. Many reviews highlight specific employees such as Holly, Cici, and Lin for their professionalism, thoughtfulness, and efficient work. Holly is particularly praised for her engaging and detailed tours, while Cici is commended for her caring personality and helpful nature. The maintenance team, especially Lin, receives accolades for their prompt and effective service. Despite some negative reviews, the community's overall impression suggests a caring environment with various amenities and activities available for residents.

There are notable positive experiences with certain staff members, but the reviews also highlight areas that need improvement. Maintenance-related issues, such as slow responses to work orders and insufficient staffing, are mentioned across multiple reviews. Some residents express dissatisfaction with the security, cleanliness, and the condition of the facilities, including elevators and laundry rooms. Management issues, including communication difficulties and a lack of responsiveness, are recurring themes. While the community seems to offer a good size and variety of apartments at competitive prices, some residents point out discrepancies in what was promised versus what was delivered, particularly concerning meals and upkeep.

The community's variety of activities and transportation services are appreciated, but some residents have noted reduced availability or changes to these offerings. There are mixed reviews regarding recent renovations and management changes, highlighting concerns about the quality and handling of upgrades. While many residents find value in the community's services and setup, a recurring theme is the desire for better engagement and communication between staff and residents, along with more attention to maintenance and facility improvements. Overall, while some guests and residents appreciate the efforts and character of the staff, others believe that the community is in need of enhancements to reach its full potential.

AI generated summary of real reviews