Residents and their families say:

This community garners a mix of reviews that mostly tilt towards positivity, highlighting its reputation and commitment to care. Many reviewers genuinely appreciate the professional and caring attitude of the staff, the cleanliness of the facility and its surroundings, and the respectful and dignified treatment of residents. Several positive experiences cite the effective rehabilitation services and the community's ability to stand out as a leader in healthcare, particularly noting its low readmission rates to hospitals and successful rehab cases. The presence of trained staff and the fact that the community holds a valuable VA Contract, which is of significant importance in Southwest Virginia, are also viewed positively. Additionally, the community's efforts to maintain high spirits among its staff and to partner with outside agencies for seamless transitions post-rehab or for long-term care settings are well-recognized.

However, there are some concerns raised by reviewers that touch upon significant aspects of care and administrative decisions. One of the pointed criticisms is towards the dietary services, with some residents and their families unhappy with the quality and variety of food offered, specifically noting a lack of suitable options for diabetics and those on weight loss diets. Another area of concern involves the handling of cases with specific needs; one case mentions the community's refusal to provide care for a resident who only required assistance with transfers, suggesting a possible underlying administrative or operational limitation. Moreover, there were isolated instances of mishandling personal items and failure to fully consider the comprehensive needs of residents with cognitive and psychological issues during discharge planning. One notable issue during the COVID-19 pandemic was a reported case of a resident developing a bed sore, raising questions about consistent quality of care in the absence of family visits. Despite these concerns, the positive aspects, including the commitment to cleanliness, professionalism, and a generally high level of resident care, seem to form the core of this community's offerings.