Spring Hills Mount Vernon offers both Assisted Living and Memory Care, including support for advanced dementia conditions. The community accepts residents who wander during the day or night, have a history of elopement, present behavioral issues, remain awake overnight, need wound management, use oxygen, follow special diets, are under 60, or manage diabetes with oral medication, injections, or sliding‐scale insulin.

Clinical safeguards include an RN or LPN on every shift, a 24-hour nurse on site, and background-checked caregivers who work both awake and asleep night shifts. Residents benefit from door alarms, fenced outdoor space, Wander Guard technology, and pull cords that alert staff. On-site podiatry, dental visits, and a therapy room reduce off-site appointments, while an Activity Director coordinates daily engagement. Staff can provide full assistance with bathing, dressing, eating, and toileting, and they accommodate mobility needs ranging from standby help to one-person transfers for walker or wheelchair users.

Apartments vary, but many feature a private bathroom, kitchenette, independent temperature controls, and cable service. Residents may personalize their spaces with paint or décor, and housekeeping plus either in-unit or scheduled laundry services help keep rooms orderly. Not every accommodation includes every listed feature, so families should verify availability during a tour.

Dining is made to order, with snacks always on hand, in-room meal delivery when needed, and a private dining room for family visits. The culinary team manages diet modifications such as mechanical-chopped or pureed textures, thickened liquids, vegetarian choices, and other physician-ordered restrictions.

Amenities include resident parking, outside smoking areas, wheelchair-accessible common spaces, a barber and beauty shop, wellness center, internet access, communal gardens, on-site religious services, a concierge desk, library, and special-interest clubs. The property is near public transportation and operates both a medical shuttle and TowneCar service for appointments and errands. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mixture of positive and negative reviews from visitors and family members of residents. Many reviewers praised the warm and inviting atmosphere, noting the friendliness and attentiveness of the staff. The community offers a wide range of engaging activities that residents participate in happily, such as bingo and social events, which help maintain a lively and enjoyable environment. Some reviewers highlighted the spacious living arrangements and commendably designed apartments, with large windows and views of gardens adding to the homely feel. The dining experience also received favorable comments, with several mentioning the quality and variety of food options available to residents. Many visitors appreciated the level of care and the supportive nature of staff who were involved and attentive to their loved ones' needs, with particular praise given to the proactive communication from the administration.

There were, however, notable concerns about certain aspects of the community. Several reviews mentioned issues with staff organization and periodic management changes, which some felt impacted the consistency and quality of care. A couple of reviewers expressed concern about the supervision of residents, sometimes finding staff inattentive or disengaged from their responsibilities. Specific complaints, such as those about staff behavior, food delivery to rooms, and cleanliness, were mentioned across multiple reviews. Despite these concerns, many people still found the community satisfactory, suggesting improvements in staff training and management could enhance the experience further.

In summary, while this community is noted for its friendly atmosphere, engaging activities, and good dining options, there are significant concerns regarding staff organization and management stability. Visitors generally appreciated the warmth and care provided to residents but pointed out areas for improvement to better meet residents' needs and maintain the community's positive reputation.

AI generated summary of real reviews