The Heritage Tomball in Tomball, TX, offers a diverse range of care options to cater to the needs of seniors, including assisted living, independent living, memory care, and general senior living. Medical support is tailored to various requirements, ensuring that residents receive the assistance they need for conditions such as diabetes, including both oral medications and injections, as well as those requiring sliding scale management. The facility supports individuals with mild dementia, and features 24-hour security and staffing, ensuring a safe environment. The staff undergoes background checks, and an emergency alert system is in place to promptly notify team members when assistance is needed.

In addition to core medical services, The Heritage Tomball features a variety of specialized support amenities, such as a wellness center, memory care designed specifically for individuals with memory loss, and incontinence care services. Residents benefit from secured community settings with both indoor and outdoor walking paths, promoting safe mobility around the facility. On-site medical services include hospice care and comprehensive medication management, while additional services such as laundry and dry cleaning, barber and beauty salon, and dedicated clubs and communities foster a sense of belonging and well-being among residents. For those needing assistance with daily activities, standby supervision is available for bathing, dressing, and toileting.

Residents of The Heritage Tomball enjoy comfortable accommodations, which may include independent temperature controls, private bathrooms, and the option to decorate their living spaces to personalize their environment. While various amenities such as cable television, housekeeping, and in-unit washers and dryers enhance daily living, it's important to note that availability may vary among apartments. Additionally, the facility offers a set menu and the option to order meals, ensuring residents have access to nutritious dining tailored to their preferences.

The Heritage Tomball provides a range of communal amenities and services that enhance the quality of life for its residents, including accessible transportation and on-site religious services. Resident parking, a dedicated exercise room, and a movie room contribute to a well-rounded lifestyle. Communal gardens and the availability of full kitchens in some units foster a home-like atmosphere. Wheelchair accessibility and the option to have pets further ensure comfort and convenience; it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community enjoys largely positive reviews from both residents and staff, highlighting its warm environment, attentive and compassionate care staff, and a range of engaging activities that cater to the residents' interests and well-being. Employees, including a Certified Medication Aide with nearly 13 years of service, express genuine love for their work, citing interactions with residents and strong leadership as key factors for their fulfillment. The new Executive Director, appreciated for his hands-on approach and focus on service quality, is credited for contributing significantly to the community’s positive atmosphere. A resident assistant with 1 year and 9 months of experience praises the inclusive and improving environment under the new directorship, which has enhanced management and resident satisfaction across various departments. Activities, including fun events like water balloon fights and BBQs, have added liveliness to the community, directly attributing to the improved morale among residents and staff.

However, there are some critiques, mainly focusing on the facility's physical aspect and staffing issues. Multiple reviews mention high staff turnover and a perceived lack of care due to staff shortages. Concerns were raised about the facility feeling outdated, with specific mentions of a musty odor and its appearance as an old hospital. Complaints about increased fees and additional charges for various services were also noted. Despite these drawbacks, many reviews from residents and their families highlight satisfactory experiences regarding care, cleanliness, and the variety of activities offered. Positive comments about the food and dining experience contrast against a few grievances about meal quality. The community's ability to provide a broad spectrum of care levels, the friendliness of staff, and the engaging activities available are repeatedly commended. Suggestions for improvement mainly focus on enhancing communication, addressing staffing levels, and updating the facility to better meet resident expectations.

AI generated summary of real reviews