Heart 2 Heart Care operates as a residential care home, providing a structured setting for older adults who can benefit from continuous oversight without choosing a large institutional environment. The team is prepared to manage residents who wander at any time of day, exhibit combative or other behavioral issues, remain awake through the night, require oxygen, follow special diets, live with diabetes managed by oral medications, insulin injections, or sliding-scale dosing, or are younger than 60 and need supportive housing. Caregivers have training in moderate dementia and adjust daily routines to match the cognitive abilities of each resident.

The facility maintains a nurse on site or on call at all times, and an RN or LPN is part of the regular staff mix. All employees undergo background checks, and an awake night staff supplements 24-hour security measures that include fenced outdoor space, alarmed doors, and personal emergency response systems that alert personnel immediately. Heart 2 Heart Care accepts residents with psychiatric diagnoses, offers standby assistance for bathing, dressing, and toileting, supports self-feeding, and can help with walkers, wheelchairs, or transfers requiring standby support.

Rooms are furnished, and many include individual temperature controls; some can be repainted or otherwise personalized. Cable television, housekeeping, and scheduled laundry services are available in most units, but features vary by room type and contract, so families should confirm specific details during a tour.

Meals follow a set menu with snacks always accessible. The kitchen can modify textures to mechanical chop, purée, or thickened liquids, and can provide gluten-free, vegetarian, or other physician-ordered diets. Residents on diabetic or other special meal plans receive closely monitored portions and timing.

Residents have access to on-site parking, outdoor smoking areas, wheelchair-accessible common spaces, a barber and beauty shop, internet connectivity, communal gardens, regularly scheduled religious services, and arranged transportation for medical appointments or errands.