HarborChase of Southlake offers two levels of residential care—Assisted Living and Memory Care—with a clinical program that covers a wide range of medical needs. The community accepts residents who wander in the morning or evening, those at risk of elopement, individuals who stay up all night, people using oxygen, and diabetics who require either oral medication or insulin injections. Staff are also trained to support advanced dementia conditions, aiming to keep residents safe while preserving as much independence as possible.

Clinical services are reinforced by an on-site team that includes registered and licensed nurses, an activity director, and caregivers who remain awake through the night. Background checks are standard for all employees. On-site resources span medication management and coordination, visits from an optometrist, dentist, podiatrist, massage therapist, occupational therapist, and physical therapist, along with hospice, ambulatory, and incontinence care. Residents can receive full assistance with bathing, eating, dressing, and toileting, and transfer help ranges from standby support to two-person or bed-bound transfers. Memory Care areas are laid out specifically to reduce confusion and enhance safety.

Resident suites vary in layout. Some offer a private bathroom, kitchenette, independent temperature controls, and the option to paint or decorate the room, while others include only a selection of these features. Families should review the exact room configuration during a tour to confirm which amenities are available.

Meals follow a set menu designed to meet nutritional guidelines, and refreshments are accessible between scheduled dining times. Staff monitor dietary restrictions and can assist residents who need help eating.

The community provides resident parking, wheelchair-accessible common spaces, a barber and beauty shop, a wellness center, and regular laundry and housekeeping services. Scheduled transportation is available for medical appointments and local errands. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received substantial praise for its dedicated and caring staff, who consistently go above and beyond to ensure a high level of care and comfort for residents. Many reviewers appreciate the personal attention and responsiveness of staff members, highlighting their compassionate approach to resident care and their efforts to create a welcoming environment. The community is often described as beautiful and well-maintained, providing a safe, enjoyable living space with a range of amenities that residents value highly, including well-prepared meals and engaging activities. Many residents and their families have expressed gratitude for the ease and support provided during significant transitions and for the sense of community fostered by the establishment.

While the positive aspects of this community are emphasized, some reviewers have raised concerns about certain issues. Commonly mentioned are occasional challenges with maintenance and housekeeping services, periods of inconsistent food quality, and staffing turnover. Additionally, some reviewers noted difficulties with communication in certain departments, although these points were not highlighted across multiple reviews. Despite these concerns, many praise the leadership for being proactive and receptive to feedback, which helps maintain a high standard of care and resident satisfaction.

The support and dedication of the staff have left a lasting impression on many families, reassuring them that their loved ones are in good hands. The community's efforts to provide varied activities and maintain open lines of communication are particularly appreciated, alongside the friendships that form among both residents and staff. Despite some areas for improvement, many families consider this community an excellent choice for their loved ones, emphasizing the high quality of life and care provided.

AI generated summary of real reviews