New Haven Assisted Living & Memory Care in Schertz, TX, provides specialized care for residents requiring assisted living and memory care services. The facility is equipped to support individuals with advanced dementia conditions, ensuring that residents’ needs are met with structured medical support. Care options range from assistance with daily living activities, such as bathing, eating, dressing, and toileting, to comprehensive medical oversight for various health concerns, including wandering behaviors, elopement risks, and diabetes management. There are dedicated nursing staff available around the clock, with registered nurses and licensed practical nurses on-site to respond to any medical issues that may arise.

In addition to personalized medical care, New Haven Assisted Living & Memory Care offers essential security measures to ensure resident safety, such as 24-hour staffing and security, background checks, and an alarmed environment. The facility provides various mobility and transfer services tailored to individual needs, including accommodations for individuals requiring the use of walkers, wheelchairs, or Hoyer lifts. The professional team is prepared to manage a range of behavioral issues, ensuring a supportive atmosphere for all residents.

The accommodations at New Haven Assisted Living & Memory Care include private bathrooms, kitchenettes, and individualized climate controls, allowing for a degree of personalization. Residents can decorate their rooms, fostering a sense of ownership and comfort within their living space. While some accommodations feature all listed amenities, not every unit will have the same offerings.

Dining at the facility includes three chef-prepared meals daily, with the flexibility of on-order food options and snack availability. Nutrition management ensures that individual dietary preferences and restrictions are accommodated. This combination of thoughtful meal planning and comfortable living arrangements enhances the overall quality of life for residents at New Haven.

Amenities at New Haven Assisted Living & Memory Care include sunrooms, a gazebo, and patios, creating inviting spaces for relaxation. Residents can engage in various activities such as book clubs, bingo, and movie nights, along with occasional luncheons and outings to local museums and theatres. Spiritual support is readily available through on-site religious services, including weekly communion for Catholics and prayer groups. The facility also features a wellness center offering therapies like yoga and music, communal gardens, and a barber/beauty shop. Pets are allowed, and it’s a good idea to check with the community during your visit to see if your pet will be allowed. Additional conveniences include resident parking, internet access, and proximity to public transportation.

Residents and their families say:

This community has received a mix of feedback from visitors and family members of residents, with many praising the setting and care provided. Positive comments frequently highlight the homely atmosphere of the facility along with its small size, which many found inviting and conducive to creating a warm, community feel. The facility's ability to offer both private and double occupancy rooms, along with a variety of activities including movie nights, garden access on the patio, Bible study sessions, and a visible cooking area where residents can watch meals being prepared, received positive mentions. The dining area and communal spaces were described as pleasant and spacious, with an emphasis on the cleanliness and the well-maintained condition of the facility. The staff's friendliness and professionalism were commended, especially for their attentiveness and the care they exhibit towards residents. The quality of food, prepared fresh and with options for different dietary needs, was also a point of satisfaction for many.

However, there were some concerns and criticisms noted. The most common points of dissatisfaction related to the facility's cost, which some found to be higher than average without a corresponding increase in value or services. Room sizes and the shared bathroom situation were mentioned negatively in multiple instances, indicating a preference for more private amenities. Observations were made about the staff’s familiarity with pricing and operational details, suggesting a need for improved training or experience. Despite these drawbacks, many reviewers expressed contentment with their choice due to the facility’s location, the sense of security it offered, and the dedicated care provided by the staff. The management changes and staff turnover were noted concerns but seemed to have resolved under new administration according to some family feedback. The community's responsiveness to residents’ needs, especially in terms of medical care and personal assistance, was frequently praised and is reflected in the overall positive sentiment from most reviewers.

AI generated summary of real reviews