New Forest Haven in San Antonio, TX, provides a comprehensive range of care options, including assisted living, independent living, and senior living. The facility offers specialized medical support tailored to residents with varying needs, encompassing conditions such as Advanced Dementia, diabetes management, and behavior issues. The staff includes qualified RNs and LPNs, with a 24-hour nurse on call and awake night shifts, ensuring continuous access to medical care. New Forest Haven is equipped to handle specific medical situations such as wound care, elopement prevention, and assistance for residents with mobility challenges. Bathing, eating, dressing, and toileting assistance are available, with transfer services accommodating those requiring full support.

In addition to its comprehensive medical care, New Forest Haven features on-site services designed to enhance the daily lives of residents. Residents have access to a variety of rehabilitative services, including occupational and physical therapy, and enjoy amenities such as a shared beauty salon and laundry facilities. Memory care is a priority, with specialized programs and support in place. The facility ensures the emotional and social well-being of its residents through structured activities and clubs. Healthcare services are tailored to the needs of individual residents, and a robust response system is in place to address emergencies promptly.

Accommodations at New Forest Haven include private bathrooms, kitchenettes, and independent temperature controls, providing residents with comfort and personal space. However, not all private accommodations come with the same amenities, so it is important to inquire about specific features when considering a room. Residents can expect flexibility regarding dining, with food available on order and snacks readily accessible to meet the needs of different dietary preferences and schedules.

Residents enjoy a range of amenities and services aimed at enhancing their quality of life. The community is wheelchair accessible, and pets are allowed, so it's a good idea to check with the community during your visit to see if your pet will be allowed. Additional features include a barber/beauty shop, internet access, weekly housekeeping, and a library. Various wellness programs, activities and crafts rooms, and three courtyards with walking paths provide engaging options for residents. On-site healthcare services include physical therapy, mobile dental services, and an emergency response system, contributing to a well-rounded living experience focused on health and community.

Residents and their families say:

This community appears to offer a generally positive experience to both residents and their families. Many reviews highlight the caring and attentive nature of the staff, noting that they go above and beyond to meet the needs of residents. Several reviewers mention that the staff treats residents like family, fostering a warm and welcoming environment. Experiences with management and front-line staff are consistently described as positive, with staff being described as friendly, helpful, and professional. The community offers a variety of activities, which seem to be appreciated by residents, and the community itself is described as clean, well-maintained, and comfortable.

Some reviewers note that the facility has areas needing improvement, particularly regarding food service and accommodations. Complaints about the food quality and portion sizes appear in multiple reviews, indicating an area for potential enhancement. Other concerns include the need for updates or improvements to the facilities, such as maintenance issues requiring attention, and the lack of covered walkways between buildings. Reviewers also mention the age of some facilities and challenges with transitioning between different levels of care within the community.

Despite some criticisms, many are satisfied with the value the community provides, highlighting its suitability for independent living and aging in place. The community's flexible options for residents requiring different levels of care, the availability of transportation, and allowances for pets are noted as attractive features. The positive interactions between residents and the staff, combined with a reasonable price point, contribute to its favorable perception. Families and new residents express comfort in choosing this community, citing the helpful nature of staff as a significant factor in their decisions.

AI generated summary of real reviews