Heritage Creek Assisted Living in San Antonio is licensed for assisted-living care and is suited for older adults who need day-to-day help but do not require a secured memory-care setting. The community can manage residents who follow special diets, including those who control diabetes with oral medications, and a registered nurse or licensed practical nurse is part of the clinical team. A nurse is on call around the clock, and residents can activate pull-cord alerts at any time to summon help.

The building maintains awake staff throughout the night, conducts background checks on employees, and keeps an activity director on staff to organize daily programs. On-site professional services include visiting dentists, podiatrists, occupational therapists, physical therapists, and hospice providers, along with support for medication management and incontinence. Caregivers can provide full assistance with bathing, dressing, eating, and toileting, and they are trained for two-person transfers when a resident needs that higher level of mobility help. The community does not offer dedicated dementia care.

Private and semi-private rooms are available; each has its own set of features, and not every room includes all options. Some accommodations have a private bathroom, cable service, and the ability for residents to paint or decorate to their preference.

Meals are cooked to order, and snacks are available throughout the day. The kitchen team can modify menus to match physician-prescribed diet plans or personal preferences, an important benefit for residents who must manage diabetes or other dietary restrictions.

Residents have access to a barber and beauty shop for routine grooming, a wellness center for fitness and health monitoring, and internet access for email, video calls, or streaming.