Heartis San Antonio offers specialized care options for residents needing assisted living or memory care. The facility provides comprehensive medical support tailored to various needs, including monitoring for those who wander, elopement prevention, care for combative or behavioral issues, and support for residents with advanced dementia. The staff comprises Registered Nurses (RNs) and Licensed Practical Nurses (LPNs), available around the clock, including a night shift when a nurse is awake to attend to residents. The facility is equipped to handle a wide range of medical needs, including wound care, assistance with oxygen therapy, and dietary management for residents, including those with diabetes.

In addition to its medical care, Heartis San Antonio ensures that each resident receives the personal assistance they require. The staff provides full support for bathing, eating, dressing, and toileting, ensuring that residents feel secure and cared for at all times. Transfer services are available to assist residents who may need support moving between their rooms and common areas, with options ranging from standby supervision to full transfers using lifts. Security measures, such as a fenced rear yard, door alarms, and 24-hour staff presence, further enhance the safety and well-being of residents.

Accommodations at Heartis San Antonio feature a range of amenities designed to provide comfort and privacy. Residents have access to kitchenettes and private bathrooms, allowing for a degree of independence. Rooms can be personalized as residents are encouraged to paint or decorate their living space. While most accommodations come with basic features like cable access, it is important to note that not all rooms will have every amenity.

Dining at Heartis San Antonio is designed to meet individual nutritional needs, with options for food on order alongside available snacks. The facility supports diet modifications and management to cater to various dietary requirements. Alongside these daily necessities, Heartis offers a variety of amenities and services to enhance the residents' quality of life. Amenities include on-site religious services, landscaped grounds with outdoor walking paths, a game and activities room, and a movie room. The community also features wheelchair accessibility, an exercise room, communal gardens, and even a barber/beauty shop for convenience. Pets are allowed, so it's a good idea to check with the community during your visit to see if your pet will be allowed. Transport options are available, and the facility is conveniently located close to public transportation, making it easy for residents to engage with the surrounding community.

Residents and their families say:

Heartis San Antonio has received high praise for their compassionate and communicative care staff. One reviewer praised the patience and compassion employees displayed throughout her parent's time at the facility, particularly during transitions between levels of care. Another mentioned her aunt's positive experience at Heartis San Antonio, emphasizing the kind and friendly demeanor of the directors and their commitment to maintaining an open line of communication and ensuring resident safety.

The facilities were described as spacious and comfortable, with one reviewer likening the atmosphere to a "lovely assisted living facility that still feels like home." Furthermore, the directors, caregivers, and other staff members were lauded for their professionalism, knowledge, and genuine care. Various reviews praised the facility's range of amenities, the variety of available activities, and the sense of community it fosters among residents. An extensive review highlighted Heartis San Antonio’s regard for resident engagement, especially in activities and the cleanliness of the facility. It also praised the friendly bilingual staff and the attention to patient care and safety.

The decision to move a loved one into Heartis was perceived as being made easier by the helpfulness and friendliness of the staff. From caregivers to the executive director, consistency in their interaction with residents and the evident passion for their work was commended. The administration was particularly praised for their excellent communication, transparency, and the attention accorded to the individual personalities of their residents. The comprehensive care provided by Heartis San Antonio, ranging from in-house salon appointments to physical therapy and podiatrist visits, was praised for promoting resident well-being while providing convenience for family members.

Despite the size of the community, Heartis San Antonio’s accommodations were acclaimed as spacious and thoughtfully designed, projecting a cozy and homely atmosphere. The dining service was praised for its flexible timing, snack availability, and variety of meal options. Beyond the physical facility, reviewers commended Heartis's dedication to making the residents feel honored, welcomed, safe, and cared for. Many expressed that they found a supportive and warm community at Heartis San Antonio, with several quoting it as the ‘next-best thing to home’.

AI generated summary of real reviews