Heartis San Antonio offers specialized care options for residents needing assisted living or memory care. The facility provides comprehensive medical support tailored to various needs, including monitoring for those who wander, elopement prevention, care for combative or behavioral issues, and support for residents with advanced dementia. The staff comprises Registered Nurses (RNs) and Licensed Practical Nurses (LPNs), available around the clock, including a night shift when a nurse is awake to attend to residents. The facility is equipped to handle a wide range of medical needs, including wound care, assistance with oxygen therapy, and dietary management for residents, including those with diabetes.

In addition to its medical care, Heartis San Antonio ensures that each resident receives the personal assistance they require. The staff provides full support for bathing, eating, dressing, and toileting, ensuring that residents feel secure and cared for at all times. Transfer services are available to assist residents who may need support moving between their rooms and common areas, with options ranging from standby supervision to full transfers using lifts. Security measures, such as a fenced rear yard, door alarms, and 24-hour staff presence, further enhance the safety and well-being of residents.

Accommodations at Heartis San Antonio feature a range of amenities designed to provide comfort and privacy. Residents have access to kitchenettes and private bathrooms, allowing for a degree of independence. Rooms can be personalized as residents are encouraged to paint or decorate their living space. While most accommodations come with basic features like cable access, it is important to note that not all rooms will have every amenity.

Dining at Heartis San Antonio is designed to meet individual nutritional needs, with options for food on order alongside available snacks. The facility supports diet modifications and management to cater to various dietary requirements. Alongside these daily necessities, Heartis offers a variety of amenities and services to enhance the residents' quality of life. Amenities include on-site religious services, landscaped grounds with outdoor walking paths, a game and activities room, and a movie room. The community also features wheelchair accessibility, an exercise room, communal gardens, and even a barber/beauty shop for convenience. Pets are allowed, so it's a good idea to check with the community during your visit to see if your pet will be allowed. Transport options are available, and the facility is conveniently located close to public transportation, making it easy for residents to engage with the surrounding community.

Residents and their families say:

This community receives high praise for its welcoming atmosphere, beautiful facilities, and dedicated staff. Many reviewers emphasize the welcoming and family-like environment created by the staff, noting the impressive level of care and commitment demonstrated by the team. Residents and visitors appreciate the wide variety of activities available, citing them as both entertaining and engaging. The quality of care, especially in the Memory Care unit, is highlighted with positive remarks about the staff-to-resident ratio, the staff’s compassionate nature, and the personalized attention residents receive. One reviewer mentioned the smooth transition process their relative experienced moving between different levels of care within the community.

The leadership, particularly the Executive Directors, are frequently commended for their involvement, effective management, compassionate approach, and open communication with residents and families. Many reviews also note the quality of the food and the effort to create a vibrant dining experience, likening it to dining on a cruise ship. Amenities like the fitness center, movie theater, and social activities contribute to the community's appeal. Some reviewers express concerns about specific aspects, mentioning infrequent issues with staffing levels and response times in the Memory Care unit. Several reviews mention experiencing significant turnover in caregivers, which is described as a common challenge in the industry.

Overall, this community is recommended by numerous reviewers for those seeking a caring assisted living and memory care option for themselves or their loved ones. Residents and families generally appreciate the efforts made by the community to create a safe, welcoming, and enjoyable environment. The positive experiences, especially during the challenging times of the pandemic, highlight the efforts of the staff and leadership to maintain a high standard of care. Some suggest potential residents visit and interact with the staff to see firsthand the community's atmosphere and level of care offered.

AI generated summary of real reviews