Heartis San Antonio offers both Assisted Living and Memory Care, providing support that ranges from routine daily oversight to comprehensive management of advanced dementia conditions. The community is prepared to help residents who wander at any time of day, are at risk for elopement, or present combative or other behavioral concerns. Clinical care covers wound treatment, oxygen management, special diet preparation, and monitoring for residents under 60. Diabetic residents can receive oversight for oral medications, insulin injections, and sliding-scale dosing. The staff is also equipped to serve individuals who stay up all night, ensuring that round-the-clock behaviors do not go unattended.

Care delivery is reinforced by an RN or LPN on site and a nurse on call 24 hours a day. All employees undergo background checks, and an awake night shift, fenced rear grounds, door alarms, pull-cord alert system, and on-site security ensure resident safety. The community accepts psychiatric diagnoses, adding another layer of medical support for residents with complex mental-health needs. Full assistance is available with bathing, dressing, eating, and toileting, and the team can handle transfers ranging from standby help with a walker to two-person or Hoyer-lift transfers for bed-bound residents.

Apartments include options with a private bathroom, a kitchenette, and cable access, and residents may paint or decorate their rooms to suit their preferences. Because floor plans vary, not every unit offers every feature. Housekeeping, laundry, and maintenance are provided, so residents can focus on comfort rather than chores.

Dining follows a flexible, on-order approach that lets residents choose meals, with snacks available throughout the day. The culinary team supports physician-ordered diet modifications and careful management of diabetic and other specialized menus, maintaining consistency with each resident’s individual care plan.

Amenities include wheelchair-accessible common areas, landscaped grounds, outdoor walking paths, communal gardens, and relaxing lounges. Residents can visit the barber/beauty shop, exercise room, movie room, game and activities room, or try the putting green. Two elevators serve the building, and on-site religious services are offered for those who wish to attend. Transportation is available, and the community is close to public transit for added convenience. Medication supervision is provided as needed. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community receives high praise for its welcoming atmosphere, beautiful facilities, and dedicated staff. Many reviewers emphasize the welcoming and family-like environment created by the staff, noting the impressive level of care and commitment demonstrated by the team. Residents and visitors appreciate the wide variety of activities available, citing them as both entertaining and engaging. The quality of care, especially in the Memory Care unit, is highlighted with positive remarks about the staff-to-resident ratio, the staff’s compassionate nature, and the personalized attention residents receive. One reviewer mentioned the smooth transition process their relative experienced moving between different levels of care within the community.

The leadership, particularly the Executive Directors, are frequently commended for their involvement, effective management, compassionate approach, and open communication with residents and families. Many reviews also note the quality of the food and the effort to create a vibrant dining experience, likening it to dining on a cruise ship. Amenities like the fitness center, movie theater, and social activities contribute to the community's appeal. Some reviewers express concerns about specific aspects, mentioning infrequent issues with staffing levels and response times in the Memory Care unit. Several reviews mention experiencing significant turnover in caregivers, which is described as a common challenge in the industry.

Overall, this community is recommended by numerous reviewers for those seeking a caring assisted living and memory care option for themselves or their loved ones. Residents and families generally appreciate the efforts made by the community to create a safe, welcoming, and enjoyable environment. The positive experiences, especially during the challenging times of the pandemic, highlight the efforts of the staff and leadership to maintain a high standard of care. Some suggest potential residents visit and interact with the staff to see firsthand the community's atmosphere and level of care offered.

AI generated summary of real reviews