The Waterford at Round Rock in Round Rock, TX, offers specialized care in both assisted living and memory care, particularly catering to those with advanced dementia conditions. For residents who require medical support, the facility provides comprehensive services including up all night care, wound care, oxygen therapy, and dietary management tailored to individual needs. The staff includes registered nurses and licensed practical nurses who are available around the clock, along with a 24-hour nurse on call. All staff undergo background checks to ensure the safety and well-being of residents. The facility is equipped with various alerts and safety measures, such as pull cords and a personal emergency response system (PERS), to ensure residents receive timely assistance when needed.

In addition to the focus on medical care, The Waterford at Round Rock offers a range of personalized assistance services including full help with bathing, eating, dressing, and toileting, as well as multiple transfer options for those with mobility challenges. Residents may also benefit from on-site medical services such as dental care, audiology, and podiatry, with support offered for psychiatric needs. The commitment to improving quality of life for its residents reflects the facility's dedication to holistic care that extends beyond just medical needs.

Residents at The Waterford enjoy accommodations designed for comfort and independence. Each room may feature a private bathroom, kitchenette, independent temperature controls, and cable service, with the option to personalize with paint and décor. While not all accommodations have the same features, they are laid out to promote comfort and privacy. For those in independent living, additional services such as laundry, medication management monitoring, and housekeeping are available, allowing residents to maintain a higher level of autonomy with support when needed.

The Waterford also offers a variety of amenities and services to enrich the lifestyle of its residents. The facility includes home health and hospice services on-premises, pet therapy, and visiting nurse practitioners, fostering holistic care. Communal gardens and on-site religious services provide avenues for social interaction and spiritual well-being. Furthermore, residents can take advantage of an exercise room, barber/beauty shop, a movie room, and internet access. The community is wheelchair accessible, offers resident parking, and transportation services. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a variety of feedback from residents, their families, and professionals. Positive comments frequently highlight the excellent care provided by the nursing staff and the clean, well-maintained facilities. The community offers a wide range of activities, with particular praise for the efforts to engage memory care residents in meaningful ways, including preparing fresh meals and providing entertainment like live piano performances. There are also multiple mentions of the outdoor and common areas being peaceful and beautifully landscaped, creating a welcoming environment for residents to enjoy. Furthermore, the community is appreciated for its spacious, well-appointed rooms and apartments, some of which offer private options that prioritize resident privacy. Compliments are also directed towards the staff’s professionalism, friendliness, and the personalized attention they offer, contributing to a homely atmosphere that many families value.

However, the community has areas that require improvement, as noted in some reviews. Concerns were raised about inconsistencies in medication delivery, lapses in communication due to changes in the business office staff, and some reports of unprofessional behavior. Additionally, while the food quality and variety seem to be improving under new leadership, there have been complaints about the meals not meeting expectations. The administrative aspects, particularly around handling paperwork and responding to emails, have also been criticized. Some families found the community too big or too distant, and there were mixed feelings about the adequacy of the activities provided. Despite these concerns, many reviewers express satisfaction with their overall experience, pointing out the community's responsiveness to feedback and ongoing efforts to enhance service quality.

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