Osa Heritage Homes – Richmond operates as a residential care home able to support older adults who require close monitoring and hands-on assistance. The community is set up to manage residents who wander or elope, remain up throughout the night, use oxygen, follow special diets, or live with diabetes managed by oral medications, injections, or sliding-scale insulin. Staff are experienced in caring for people with advanced dementia and for adults under 60 who need a protected environment. Every resident receives individualized care plans that address medical complexity within a small-home setting.

Clinical oversight is provided by an RN or LPN on staff and a nurse on call around the clock. Caregivers remain awake overnight, and the building uses door alarms, 24-hour staffing, fenced outdoor areas, and consistent background checks for added safety. Podiatry visits, medication management, and services for residents with psychiatric diagnoses are available on site. Daily living assistance covers full help with bathing, dressing, eating, and toileting. Transfer capabilities range from standby support to two-person or Hoyer-lift transfers, including bed-bound care, accommodating walkers and wheelchairs.

Accommodations include furnished private or semiprivate rooms, cable access, housekeeping, and scheduled laundry service. Residents may personalize their space with paint or décor, though specific features can vary by room, so prospective families should confirm which units provide particular options.

Meals follow a set menu prepared to meet physician-ordered diets, with the kitchen able to modify texture to mechanical-chopped or puréed and to accommodate carbohydrate-controlled or other specialized plans. Snacks are offered between meals, and in-room dining is arranged when a resident is unable or prefers not to join others in the dining area.

The property is wheelchair accessible and maintains communal gardens, a barber and beauty shop, internet access, scheduled transportation, and on-site religious services. Smoking is permitted outdoors in designated areas.