The Waterford at Plano offers both Assisted Living and Independent Living, giving residents flexibility as their needs change. On-site nurses coordinate oxygen use, oversee diabetic care for residents on oral medications, and communicate individualized diet orders directly to the culinary staff. Physical and occupational therapists, as well as a visiting podiatrist, work in the community, reducing the need for outside appointments. The residence also supports moderate dementia conditions through structured memory care programming and can transition to hospice services if required. Medication management is available for all care levels, ensuring accurate dosing and timely refills.

Staff members undergo background checks and are trained to provide full assistance with bathing, dressing, eating, and toileting. Incontinence and ambulatory care are available around the clock, and the team can handle transfers ranging from standby supervision to two-person assistance for wheelchair users. Residents who walk with a cane or walker receive regular mobility assessments, while those who need greater physical support benefit from mechanical aids and personalized transfer plans. Laundry and dry-cleaning services are handled on site, and routine wellness checks add another layer of safety.

Apartments vary in layout but may include a kitchenette and cable service; not every unit contains every feature, so prospective residents should confirm details during a tour. Residences are designed with step-free thresholds, lever door handles, and emergency call systems. Regular housekeeping and maintenance are included in the monthly fee.

Meals follow a set menu with the kitchen prepared to honor physician-ordered diet modifications. Pureed options and thickened liquids are available for residents with swallowing difficulties, and carbohydrate-controlled plates are offered for those managing diabetes. Staff members are present in the dining room to assist anyone who needs help cutting food or maintaining safe positioning. Between meals, hydration stations and snacks remain accessible.

Residents have access to a barber and beauty shop for routine grooming, internet service for email or video calls, and landscaped communal gardens suitable for leisurely walks or outdoor socializing. Scheduled transportation connects residents to local appointments and shopping, while on-site activities staff arrange exercise classes, discussion groups, and seasonal events to round out daily life.