Residents and their families say:

The general consensus among reviewers is that the Auberge at Plano provides a high standard of care for their residents, with many pointing to a vibrant, welcoming environment as being a key strength. One reviewer pointed out that the facility's staff is excellent at interacting with residents who have dementia, with everyone being known by name. They also highlighted the variety of activities on offer and the communicative nature of the staff as being beneficial.

The facility itself receives much praise, with it repeatedly being described as clean, safe, well-maintained, and assisted living residents separated from memory care residents. The staff, from reception to management, are consistently lauded as being attentive, patient, and possessing excellent people skills. The staff’s responsive and supportive traits are given emphasis, as is their knowledge and understanding of a residential care facility‘s workings.

Residents appreciate the vibrant community, emphasizing the activities, entertainment, and everyday routine offered at the facility. Several reviewers pointed out that their loved ones felt at home at Auberge. Furthermore, the staff’s effort to engage residents in various activities, including their adaptation of volleyball, is worth mentioning. Moreover, some reviewers praised the environment as being upbeat and uplifting, and highlighted the excellent resident-to-staff ratio, better medical care and lower prices as attributes that set Auberge apart from other similar facilities.

The Auberge's commitment to creating a 'home' atmosphere and catering to the individual needs of each resident evidently makes a significant difference. Their approach to dementia care is perceived as skillful and personalized. Plus, the facility's physical attributes, such as its clean and safe environment, well-maintained rooms, and beautiful outdoor areas, were highly appreciated. Another worthwhile point is the review from someone who had the opportunity to evaluate the community behind the scenes and found each staff member passionate, caring, and the residents well taken care of.

Various reviewers provide an account of their experiences admitting their family members, documenting the facility's pre-admission guidance, support throughout the adjustment period and continuous care afterwards. The unique quality frequently remarked upon is their ability to provide emotional support to families during the complex decision-making process, acting as partners in navigating challenging circumstances. Numerous people mention the staff's dedication to ensuring their loved ones adjust smoothly to a new living environment and provide consistent communication to families about their loved ones' wellbeing. Several reviewers specifically mentioned that they had peace of mind knowing that their family members are well taken care of in this facility and found the staff’s responsiveness to special requests a particularly strong quality.

The community is also consistently highlighted for its range of activities and social opportunities, which contribute to a sense of vibrancy and liveliness. The mention of resident animals and a small playground for visiting children helps to paint a picture of a warm and welcoming environment. As one comment makes clear, this community appears to strike a balance between providing necessary care and promoting an enjoyable, socially active lifestyle for its residents. This sense of ‘home’ also extends to the staff, with several reviewers describing them as a close-knit team who are passionate about their work, which ultimately proves beneficial for the residents.

To sum up, the Auberge at Plano receives high praise across the board for its skilled, compassionate care, vibrant community atmosphere, and its warm, welcoming environment. The staff are universally lauded for their professionalism, dedication, and deep commitment to the wellbeing of the residents.