Novellus Kingwood provides both Assisted Living and Memory Care, with programming appropriate for residents with mild dementia. On-site medication management is available, and clinical staff can monitor residents who use oxygen, require special diets, or manage diabetes with oral medications. An RN or LPN is on staff and a nurse is on call 24 hours a day, allowing prompt response to changes in condition.

Around-the-clock staffing includes awake night-shift caregivers, background-checked personnel, and security measures such as a fenced rear perimeter, door alarms, pull cords, and personal emergency response systems that alert staff. Caregivers can deliver full assistance with bathing, dressing, and toileting, as well as some physical help with eating. Transfer support ranges from supervision for walkers to one- or two-person transfers for wheelchair users.

Accommodations feature private bathrooms, kitchenettes, independent temperature controls, cable service, housekeeping, and scheduled laundry; residents may paint or otherwise decorate their rooms. Not every apartment includes all these features, so it’s wise to verify specific layouts during a tour.

Dining offers both set menus and made-to-order options three times daily, with snacks always available. The culinary team can tailor meals for mechanical soft, chopped, puréed, or thickened-liquid needs and other physician-ordered diet modifications or management programs.

Residents have access to parking, wheelchair-accessible common areas, a barber and beauty shop, exercise and movie rooms, a wellness center, internet connectivity, communal gardens, and on-site religious services, along with scheduled transportation for appointments and errands. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community receives praise for its warm and friendly staff, who are consistently described as professional, compassionate, and helpful. Many visitors and residents appreciate the homely environment and the wide range of activities available, which contribute to a vibrant community atmosphere. The care provided appears to meet the needs of the residents, with particular accolades given for the attentiveness of the staff to resident well-being and their willingness to address concerns quickly. The facility itself is often noted for its cleanliness and the residents enjoy the meals and entertainment provided.

Despite the many positives, there are some concerns shared by multiple reviewers. A common issue appears to be inconsistencies in the medical care provided, with mention of preferences not being accommodated in certain situations, and a perceived lack of training or experience among the staff in the memory care unit. A few reviewers experienced difficulty in communication regarding care changes or unfavorable experiences, such as inadequate attention to hygiene and medication concerns. Additionally, some reviewers found the cost to be higher than expected, which affected their decision-making process when choosing this community.

While the positive aspects of this community are frequently highlighted, including the friendly environment, great activities, and adequate care for residents who can manage some aspects of their daily routine, notable areas for improvement include ensuring consistent training for staff, especially in the memory care unit, and improving communication channels with families. These factors could contribute to an enhancement of trust and satisfaction for current and future residents and their families.

AI generated summary of real reviews