Residents and their families say:

This community has garnered praise for its dedicated memory care services and nurturing environment for residents with varying stages of memory-related conditions. Several reviewers have commended the facility for its attentive and compassionate staff, noting that employees seem genuinely engaged in their work and not merely motivated by paychecks. The cleanliness of the community, the personal care provided to residents, and the extensive communication with family members have been highlighted positively. Particularly, the capacity of the staff to swiftly adapt and cater to the unique needs of each resident, from engaging those who are more reclusive to ensuring regular hygiene and care for the more dependent individuals, underscores a commitment to resident well-being. Activities and meals provided at the facility receive mixed reviews, with some appreciating the variety and others seeing room for improvement.

However, concerns have been raised regarding specific aspects of care and management. Notably, a few reviews point to instances of inadequate hygiene and attention to residents' basic needs, describing situations where individuals did not receive timely bathing or experienced neglect. The irregular performance and deficiencies in housekeeping and staff training are concerning, alongside reports of a high turnover rate among caregivers, which could potentially impact the consistency and quality of care. Another repetitive critique touches on the lack of active monitoring systems within residents' rooms, suggesting a gap in oversight that could further ensure the safety and well-being of those living in the community.

Despite these criticisms, many families have found solace and satisfaction in the services offered by this community, particularly valuing the specialized focus on memory care and the overall engaging and familial atmosphere. Recommendations to prospective families suggest touring the facility to observe firsthand the interaction between staff and residents, and to gauge the level of cleanliness, engagement, and care provided. The reported responsiveness of the staff and their willingness to communicate and work closely with families reflect a predominantly positive experience. Nonetheless, the highlighted issues call for potential residents and their families to consider their specific needs and expectations carefully when making a decision.