Truewood by Merrill, Georgetown provides specialized care for residents with a focus on assisted living and memory care. The facility offers extensive medical support for a variety of conditions, including wandering behaviors, combative tendencies, and specific medical needs such as wound care and oxygen requirements. Trained staff are equipped to handle advanced dementia conditions, ensuring that residents receive the comprehensive care they need. For individuals under 60 or those who are diabetics on oral medications or injections, tailored care plans can be created to support their unique health requirements.

In addition to personalized medical support, Truewood by Merrill, Georgetown features a robust security and staffing framework. An RN or LPN is always on-site, with a 24-hour nurse on call ready to address urgent needs. The safety measures include background checks, an awake night shift, and various alert systems like pull cords and personal emergency response systems (PERS). Full assistance is available for bathing, eating, dressing, and toileting, with careful attention to the mobility needs of residents utilizing walkers or wheelchairs. The care approach ensures residents can maintain their dignity and independence while receiving the needed support.

Accommodations at Truewood by Merrill, Georgetown are designed to offer residents comfort and privacy. Each private room includes amenities such as a kitchenette, independent temperature controls, and a private bathroom. Residents have the option to personalize their living space with painting and decorating, although it is important to note that not all accommodations provide all these features. For those in Independent Living, services include a monthly meal plan, medication management monitoring, laundry, and housekeeping, designed to simplify daily routines and promote a sense of home.

The community also offers a range of amenities that enhance the quality of life for residents. Various facilities include an exercise room, a barber and beauty shop, and a wellness center, helping to support physical health and well-being. Residents can enjoy social activities in the movie room and communal gardens, promoting engagement and interaction. Internet access and transportation services ensure residents remain connected and mobile. Pets are allowed, making it a good idea to check with the community during your visit to see if your pet will be allowed. On-site religious services add to the supportive environment, fostering community and spiritual well-being among residents.

Residents and their families say:

This community receives a mix of feedback from residents and their families. Positive remarks commonly highlight the friendly and professional staff, a clean and inviting environment, and engaging activities that residents can enjoy. Many appreciate the care and attention their loved ones receive, making note of the community's efforts to create a homely and accommodating atmosphere. The variety and quality of meals, including options and special dietary accommodations, also received praise. The inclusion of services like laundry, room cleanliness, and the availability of diverse activities contribute significantly to resident satisfaction. The community's layout, including its clean rooms and availability of different sizes, was another point of commendation. The presence of pets for a monthly fee and the community's ability to address individual care needs promptly, especially in memory care areas, are noted as strengths.

However, not all feedback is universally positive. Some reviews point to areas in need of improvement, such as the quality of meals over time, occasional staff responsiveness issues, especially at night, and communication with families. Housekeeping in individual rooms and the efficacy of the laundry service were noted concerns by some. Also, the experience of a sales representative negatively influenced the decision of one family. Pricing and the value provided for the cost, including a point system for services that could lead to unexpected expenses, were highlighted by multiple reviewers as areas for potential dissatisfaction. The community's ability to handle dietary restrictions effectively, and the desire for an internet portal for easier tracking of activities and care details, suggest room for enhancing engagement and transparency with residents and families. Despite these critiques, many would still recommend this community to others, indicating a level of trust and satisfaction with the care and environment provided.

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