Entrust of Desoto in Dallas, Texas delivers two primary levels of support—Assisted Living and Memory Care. Assisted Living residents receive help with bathing, dressing, mobility, and other routine tasks, while the Memory Care program adds secure, structured routines and cognitive-focused activities for individuals living with Alzheimer’s disease or other dementias. Both care types are overseen by clinical staff to keep daily life aligned with each resident’s care plan.

Medical oversight is central to the community’s operation. A registered nurse or licensed practical nurse is on staff, physicians make scheduled rounds, and on-site podiatry saves residents trips to outside offices. Focused health services cover diabetes monitoring, speech therapy, and respite or short-term stays for families who need temporary support. Every unit is equipped with a pull-cord alert system, and an activity director coordinates therapeutic programming that complements clinical goals. Independent Living participants who choose medication-management monitoring have staff members organize, dispense, and track prescriptions, allowing them to retain independence while staying on schedule with their treatments.

Apartments at Entrust of Desoto include step-free floor plans with private bathrooms, and some come fully furnished for residents who prefer a turnkey move-in. Others are left unfurnished so new occupants can bring personal furniture, and residents may request to paint or decorate their rooms to reflect individual tastes. Not all apartments contain every feature, so confirming specific details during a tour is recommended. Independent Living residents enrolled in medication management receive discreet daily visits from staff who verify doses and arrange timely refills right in their own units.

Meals are cooked to order, giving residents flexibility to select dishes that appeal to them at each sitting. The culinary team works directly with clinical staff to honor diet modifications, such as carbohydrate-controlled menus for diabetes or mechanically altered textures for swallowing concerns. When Independent Living residents opt for medication monitoring, the dining staff is notified of any prescription-related dietary restrictions to keep nutrition and treatment plans in sync.

Daily life is rounded out by resident parking, wheelchair-accessible common areas, high-speed internet, a full-service barber and beauty shop, communal gardens, and scheduled on-site religious services. Transportation is provided for appointments and errands, and the property sits close to public transit for added travel flexibility. Pets are allowed; it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mix of feedback from its residents and their families, prominently highlighted by its supportive and caring nature, especially before the challenges brought about by COVID-19. Initially, the community was praised for its knowledgeable staff members, cleanliness, and the holistic environment that is comforting for residents. Many reviewers have expressed their satisfaction with the attentive and friendly staff, personalized care including tailored snacks and activities, and the effort to maintain good communication with families. The meals are described as good and nutritious, contributing to a positive living experience for the residents. There’s a notable appreciation for the community's engagement in providing a variety of activities and ensuring that it remains a pleasant, odor-free, and welcoming place for both residents and visitors. Families felt reassured knowing their loved ones were in good hands, evidenced by improvements in their conditions and the peace of mind they experienced.

However, the outbreak of COVID-19 appears to have significantly impacted the level of care provided, with several reviews mentioning a decline in attention and support during this period. Issues such as residents being left dehydrated, malnourished, and the development of bedsores due to isolation were of concern. Communication challenges, particularly during this time, were also spotlighted, complicating the already stressful situation for families. There was a critique of the professional conduct of the Head Nurse and a general dissatisfaction with the food quality. Despite these challenges, many still recognize the benefits and strengths of the community, suggesting that the core values and service quality could potentially be restored to its former standard with attention to the expressed concerns.

AI generated summary of real reviews