Brookdale Westlake Hills provides a range of care options designed to meet the varied needs of residents, including assisted living, independent living, nursing home care, and senior living. Medical support is available for residents with specific needs, including those requiring oxygen therapy, those on special diets, and diabetics who take oral medications. The facility also supports individuals with moderate dementia conditions, ensuring that all residents receive the appropriate level of care. With registered nurses and licensed practical nurses on staff, as well as a 24-hour nurse on site, residents can expect comprehensive medical support tailored to their circumstances.

In addition to the medical services, Brookdale Westlake Hills offers a variety of assistance options to support daily living activities. Residents can receive full assistance with bathing, dressing, and toileting, ensuring they maintain their dignity and comfort. Transfer services are available for those using a walker or wheelchair, whether requiring standby supervision or assistance through full transfers using a Hoyer lift. With security and support provided around the clock, including background checks for staff and door alarms, the community prioritizes the safety and well-being of its residents.

Accommodations at Brookdale Westlake Hills include private bathrooms and kitchenettes, along with the ability for residents to personalize their living spaces with paint and decor. Many rooms are equipped with independent temperature controls and cable connections, although not all accommodations encompass every feature listed. For those in independent living, services such as housekeeping, monthly meal plans, medication management monitoring, and laundry help ensure residents maintain convenience and comfort in their everyday lives.

The community's amenities further enhance the living experience. Residents can enjoy a range of features, including an exercise room, a barber and beauty shop, and access to communal gardens. There is a wellness center available for fitness activities, and residents can also take advantage of internet access and on-site religious services. The facility allows pets, making it a friendly environment for pet owners. It's a good idea to check with the community during your visit to see if your pet will be allowed. Additionally, the community is wheelchair accessible and conveniently located near public transportation, offering residents easy access to the local area.

Residents and their families say:

This community has garnered a mix of reviews that highlight the exemplary service and warmth of its staff, alongside some criticisms concerning staffing levels and specific incidents. Many reviews praise the community for its beautiful grounds and buildings, friendly and caring employees, and the variety of activities available to residents. The commendable efforts of the nursing and rehabilitation staff, alongside the variety of meal options, including vegan meals prepared on-site, contribute to the welcoming atmosphere many residents and visitors have felt. The personal touch added by staff members, such as remembering residents’ names and personal stories, appears to significantly enhance the sense of community and belonging. Instances of family-oriented activities, organized events, and the resort-like amenities including pools, hot tubs, and dining served restaurant-style, are frequently highlighted as positive aspects.

However, a few reviewers have pointed out concerns regarding staff attempts to gaslight a resident, medication management issues, and communication lapses, specifically pointing out one instance of lost personal items with no response to inquiries for resolution. Concerns about staff being overstretched have also been mentioned, alongside specific criticisms about the quality of food being just sufficient rather than exciting. Despite these issues, the comprehensive care spanning from skilled nursing to various rehabilitative therapies and the concerted effort to maintain a clean, well-maintained facility have been well-received. Residents and their families have expressed gratitude for the attention to detail in medical coordination, rehabilitation services, and the nurturing environment which has allowed for significant improvements in the conditions of some residents.

In summary, while the community shines in providing a warm, inviting, and well-maintained environment with a wide range of activities and care options, it also faces challenges related to staffing and specific instances of care management. The positive experiences largely stem from the tireless efforts of the staff to create a homely atmosphere, their dedication to resident care, and the overall quality of the facility and its amenities. These factors make the community a favored choice for many despite the areas highlighted for improvement.

AI generated summary of real reviews