Viva Senior Living at Franklin delivers assisted living as its primary level of care, with the option for short-term or respite stays when recovery or caregiver relief is needed. Residents who manage diabetes can receive monitoring and support, and physician oversight is available on site. A licensed speech therapist is part of the clinical roster, allowing the community to address swallowing issues and communication challenges without the need for outside appointments. Although memory care oversight is offered, the community does not operate a dedicated dementia program.

Care is provided by an awake night-shift staff, so assistance is available around the clock. Nurses coordinate services that include help with activities of daily living, incontinence management, and mobility support. Physical and occupational therapists conduct regular sessions on site, and hospice coordination is available for residents who need end-of-life care. Bathing assistance can be provided fully, while residents are expected to handle eating, dressing, and toileting with minimal to no help.

Apartments and common spaces are climate controlled and include outdoor sitting areas, wheelchair-accessible showers, and a central fireplace in select locations. Floor plans are designed for handicap accessibility, and parking is available for residents or visitors who drive. Wi-Fi is offered throughout the building, but not every accommodation has all of these features, so it is advisable to confirm specific room details during a tour.

Daily meals are included in the monthly rate, and an all-day dining program lets residents choose when they eat. The kitchen can prepare vegetarian options and accommodate low-sodium or no-added-sugar diets when ordered in advance. Guests may purchase meals to dine with residents, and snacks are available throughout the day for those who prefer smaller portions.

Residents have access to community-wide internet service, supporting email, video calls, and streaming hobbies without relying on personal data plans.