StoryPoint Knoxville West provides both Assisted Living and Memory Care, giving residents access to tailored support that ranges from help with daily routines to comprehensive dementia services. The community is prepared to manage wandering behaviors during the day or night, elopement risks, behavioral challenges, and advanced dementia needs. Clinical staff can also address specialized medical requirements such as wound management, oxygen therapy, special diets, and diabetes care for residents on either oral medications or injections. Adults under 60 are accepted when care needs align with the community’s offerings.

A registered nurse or licensed practical nurse is on staff, and all employees undergo background checks. An activity director coordinates programming, while in-room pull cords connect residents to rapid staff response. On-site podiatry visits reduce the need for outside appointments. Caregivers can provide full assistance with bathing, dressing, and toileting, and offer some physical help at mealtimes. Transfers are accommodated for residents who use walkers or wheelchairs, require standby supervision, or need a one-person assist.

Private suites may include a personal bathroom, individual climate controls, housekeeping, and scheduled laundry service, though not every unit features all of these amenities. Residents can furnish their own spaces to match personal preferences, and maintenance staff handle repairs and routine upkeep.

Meals are prepared by the culinary team, with options that include a set menu, made-to-order selections, and snacks available throughout the day. A private dining room can be reserved for family gatherings, and the kitchen can accommodate physician-ordered or preference-based diet modifications.

Residents have access to on-site parking, wheelchair-accessible common areas, a barber and beauty salon, communitywide internet service, and scheduled transportation for appointments or outings.