Charter Senior Living of Hermitage provides Assisted Living, Independent Living, and a secure Memory Care program that accepts residents with early to advanced dementia. Care teams manage a wide range of medical needs: day- or night-time wandering, elopement risk, combative behavior, disrupted sleep patterns, oxygen therapy, special diets, and diabetes managed by oral medications, injections, or sliding-scale dosing. The community also welcomes adults under 60 who need support, ensuring continuity of care even as conditions progress.

A registered nurse or licensed practical nurse is on site and a nurse is on call 24 hours a day; caregivers remain awake through the night, backed by door alarms, PERS alerts, and continuous security staffing. All employees undergo background checks, and an activity director coordinates daily engagement. On-site services cover medication management, hospice care, incontinence and ambulatory assistance, and therapy visits from physical, occupational, and speech specialists, along with optometry, dental, and podiatry appointments. Staff can provide full help with bathing, dressing, eating, and toileting, and can assist residents who use walkers or wheelchairs, need standby supervision, or require a one-person transfer.

Apartments vary in size and layout, with selected units offering kitchenettes, wheelchair-accessible showers, balconies, terraces, or patios. Many residences include individual climate control, cable or satellite TV, Wi-Fi, and emergency call systems, and some are designed for handicap access or open directly to outdoor spaces such as a butterfly garden or deck. Parking is available, and the community is pet friendly, though not every accommodation contains every listed feature.

Dining follows a Food-On-Order approach, letting residents choose meals at the time they eat rather than relying on a fixed cycle menu. Therapeutic diets—diabetic, low-sodium, pureed, or other physician-directed plans—are prepared as ordered, and staff can provide full assistance at mealtimes for anyone who needs help.

Amenities include a barber and beauty shop, exercise room, landscaped courtyard and garden, chapel and worship center, reading lounge, card room, and a resource library with computers. Each apartment has an emergency call system and a private interior mailbox, and scheduled transportation is available for medical appointments, shopping, and local outings.