American House Shallowford offers both Assisted Living and Memory Care, allowing residents to receive an appropriate level of support as needs change. Medical services include short-term respite stays, coordination with outside health-care providers, physician oversight, and diabetes management. Staff members receive specialized memory-care training, and the community is prepared to support residents living with moderate dementia conditions.

The building is secured, and care is provided by a 24-hour resident-care staff with nurses on site and on call. On-site services include medication management, incontinence care, hospice coordination, physical, occupational and ambulatory therapy, as well as visits from a dentist and podiatrist. Staff can assist fully with bathing, dressing, eating and toileting, and they are trained to manage transfers ranging from walker and wheelchair assistance to one- or two-person lifts. A dedicated enclosed courtyard gives Memory Care residents a monitored outdoor option.

Apartments are available furnished or unfurnished, and many include cable service and regular housekeeping, although not every unit offers every feature. Floor plans are designed to support mobility devices and allow for easy staff access when care is required.

Dining follows a set menu prepared to accommodate dietary modifications such as low-sugar or low-sodium meals. Snacks are available between meals, and staff monitor nutritional intake—especially important for residents managing diabetes or those who need assistance with eating.

Residents have access to wheelchair-friendly common areas, a barber and beauty shop, exercise room, internet access points, communal gardens, a concierge desk, a library and a range of special-interest clubs. Scheduled transportation is provided, and the property is close to public transit options. Pets are allowed; it's a good idea to check with the community during your visit to see if your pet will be allowed.