Mill Creek Manor Senior Living in Columbia, SC operates as an assisted-living community designed for older adults who need help with daily routines but do not require the intensity of a nursing home. The assisted-living program provides 24-hour staff availability, help with activities such as bathing, dressing, and medication reminders, and access to emergency response systems throughout the building. Caregivers work under the direction of licensed nurses, and staffing levels are adjusted to match resident needs identified during initial and ongoing assessments.

On-site medical services revolve around individualized care planning. Each resident receives a personalized care plan that records clinical information, physician orders, and specific preferences. Nurses review these plans regularly, update them after any health change, and coordinate with outside physicians, therapists, or hospitals when necessary. Medication management, vital-sign monitoring, and scheduled wellness checks are handled on site, which reduces the need for residents to travel for routine medical care. Rehabilitation therapists may visit the community to deliver physical, occupational, or speech therapy when prescribed.

Accommodations range from studio apartments to larger companion suites, with options for private or shared layouts. Features can include step-in showers with grab bars, emergency pull cords, individually controlled thermostats, basic cable, and small kitchenettes; however, not all accommodations have all the features just listed. Housekeeping, linen service, and maintenance are provided on a set schedule, and residents can request additional support if they experience temporary illness or mobility setbacks.

Dining services supply three daily meals plus snacks, all prepared under nutritional guidelines appropriate for older adults. Menus rotate regularly and offer choices that can be modified for diabetic, low-sodium, or other physician-directed diets. Residents dine in a central restaurant-style room where staff members are available to plate food, cut meat, or provide prompting as needed, and tray service to an apartment is arranged when someone is recovering from illness or therapy.

Residents and their families say:

This community has received a range of reviews, with several positive aspects highlighted by multiple reviewers. Many people noted the friendly and attentive staff, upkeep of the facilities, and a generally caring environment. A recent change in management has brought a wave of optimism, with improved energy and a renewed focus on residents' well-being. The facility offers several levels of care, such as assisted living, independent living, and memory care, making it adaptable to a variety of resident needs. The community is described as clean, well-maintained, and fairly priced, especially in comparison to other similar communities in the area.

On the positive side, reviewers appreciated the variety of activities available to residents, including arts and crafts, bingo, and outings, which are designed to keep residents active and engaged. Transportation services for shopping and medical appointments, as well as amenities like dining facilities and hair salons, were also well-received. Many families also valued the independent living apartments for their spaciousness and convenience, noting their layout's appeal, including first-floor access and the ability to include personal touches like furnishings.

However, some reviews did highlight areas for improvement. A few people noted issues with communication, both in terms of management returning calls and providing information on services. There were also concerns about turnover rates in staffing and occasionally unresponsive customer service. Additionally, while many found the food and dining services satisfactory, there were differing opinions on meal quality, with some dissatisfaction mentioned. Despite these challenges, the general sentiment towards the community remains favorable, with many expressing willingness to recommend it to others.

AI generated summary of real reviews