Residents and their families say:
The community has garnered positive feedback for its welcoming staff, well-maintained environment, and the array of activities offered to residents. Multiple reviews praise the friendliness and helpfulness of the community's staff, highlighting their attentiveness and care in assisting residents and their families. Several reviewers were particularly pleased with the spacious and clean living conditions, as well as the quality and variety of food provided. The community's efforts in organizing social, cultural events, and providing necessary services such as transportation for doctor visits, housekeeping, and laundry have been well-received, contributing to an enjoyable living experience for residents.
However, some negative points were also mentioned across the reviews. A concern was raised regarding the lack of engaging activities in the memory care unit, with residents often found watching TV rather than participating in socially engaging activities. Additionally, there were criticisms about the facility's management, especially in terms of communication regarding Medicaid coverage for memory care, which left some families feeling misled about financial arrangements. Other isolated complaints involved the cleanliness in certain areas, the staff-to-resident ratio, and minor maintenance issues like scratches and dents in the facility.
Despite these criticisms, the positives—such as the dedicated staff, the range of amenities and services, and the overall pleasant and comfortable living conditions—seem to outweigh the negatives for many families and residents. The community has been described as a suitable and enjoyable place for loved ones, with many expressing satisfaction and gratitude for the care and support provided.
AI generated summary of real reviews