Green Hills Manor at The Heritage provides assisted living with a strong emphasis on managing complex cognitive needs. The community is prepared for residents who wander during the day or night, are at risk for elopement, or remain awake overnight, and it is equipped to support advanced dementia conditions. Full assistance is available with bathing, eating, and dressing, while standby supervision is offered for toileting. Transfer help covers residents who use walkers or wheelchairs and those requiring one-person support or simple standby.

Registered and licensed nurses are on staff, backed by a nurse on call 24 hours a day. All employees undergo background checks, and the night shift remains awake to monitor residents. Safety measures include door alarms, a wander-guard system, in-room pull cords, and personal emergency response systems that alert staff immediately. An activity director oversees daily programming, and podiatry services are provided on-site for routine foot and nail care.

Apartments feature practical comforts such as private bathrooms, kitchenettes, furnishings, independent temperature controls, cable service, and the option to paint or decorate. Not every apartment includes every feature, so families should confirm availability when touring.

Dining operates on a set menu with snacks accessible throughout the day. The culinary team can accommodate physician-ordered diet modifications and management plans for conditions such as diabetes or swallowing disorders.

Residents have access to on-site parking, and the grounds are wheelchair accessible. Scheduled transportation is offered for medical appointments and errands, and the community is close to public transit options. Smoking is permitted in designated outdoor areas.

Residents and their families say:

This community has garnered high praise from residents, families, and staff alike, highlighting its vibrant, friendly atmosphere, and top-notch care facilities. Reviewers have consistently lauded the community for its array of amenities, delicious food, and the plethora of activities available to residents. The staff, in particular, has received commendation for their exceptional service and care, contributing significantly to the warm and welcoming environment of the community. The setting is described as beautiful, with well-decorated and comfortable personal and memory care buildings that give residents a sense of home. The community's approach to activities, including yoga, Drummercize, and recreational outings, alongside the opportunity for socialization, greatly enhances the quality of life for its inhabitants. The integration of technology through initiatives like the FaceTime Visiting Program during the COVID-19 pandemic was particularly appreciated for maintaining connections between residents.

However, not all experiences were without critique. Several reviewers expressed concerns regarding specific aspects such as the memory care section feeling understaffed or the layout of the community being somewhat inconvenient and not as conducive to easy navigation due to long, uneven hallways. Additionally, there were mixed messages received from staff, and some potential residents felt the community was too remote or didn't fit their personal needs for peace or size. Despite these issues, the positive aspects overwhelmingly dominate resident experiences, with the community's care, friendliness, and commitment to providing a rich living experience being the standout qualities that define it. The love and care emanating from the staff and the varied meal options and activities contribute to a strong sense of community, making it a much-recommended place for senior living.

AI generated summary of real reviews