Highgate at Paoli Pointe in Paoli, PA, offers a comprehensive range of care options, primarily focusing on assisted living and memory care tailored to meet the unique needs of its residents. The facility is equipped to provide specialized medical support for various conditions, including wandering, elopement, and advanced dementia. With a dedicated team of medical professionals, including RN and LPN staff available around the clock, residents receive attentive care and monitoring to ensure their safety and well-being. Specialized services include wound care, oxygen therapy, and assistance for diabetics, whether they require management of oral medications or injections. The facility also provides personalized assistance with daily living activities such as bathing, dressing, and toileting.

In addition to advanced medical support, Highgate at Paoli Pointe features a robust staffing and security system to create a safe environment for its residents. The presence of awake night shift staff, a 24-hour security team, and readily accessible alert systems ensures that help is always at hand when needed. The facility is well-equipped to offer transfer services for residents with mobility needs, utilizing walkers, wheelchairs, and one or two-person transfers as necessary. The community includes dedicated on-site medical services, such as podiatry, enhancing the overall care continuum. Residents also benefit from the flexibility of dietary modifications, allowing for nutrition management tailored to individual needs.

The accommodations at Highgate at Paoli Pointe are designed for comfort and functionality. Various living options include private bathrooms, kitchenettes, independent temperature controls, and the ability to personalize living spaces through painting or decorating. While some rooms may not come with all features, residents can expect a furnished environment conducive to independent living. For those residing in independent living units, services such as housekeeping, laundry, and a monthly meal plan are available, along with medication management monitoring to ensure residents maintain their health.

Residents at Highgate can enjoy a variety of amenities that enhance their quality of life. The facility features a wellness center, internet access, and is wheelchair accessible. Outdoor smoking is permitted, and residents have access to an on-site barber and beauty shop, as well as communal gardens for relaxation. Residents may also keep pets, although it is a good idea to check with the community during your visit to see if your pet will be allowed. Conveniently located near public transportation, the facility also offers transportation services to help residents maintain their independence.

Residents and their families say:

Highgate at Paoli Pointe is lauded by many reviewers for its helpful, caring, and friendly staff. There is a consistent emphasis on the staff's dedicated service, from making new residents feel comfortable and familial to ensuring excellent care for all residents. The staff's effort to go above and beyond in making the building feel like family to its residents is appreciated. Another compliment common across multiple reviews is the cleanliness of the facility, as well as the amenities provided.

The admission process is described as excellent, extending from the tour to move-in. Communication between staff and loved ones or those interested in the facility is regularly highlighted as responsive and regular. It's evident from these reviews that the level of customer service is exemplary. Reviews also highlight the facility's activities and dining as positive components of residents' experience. Many reviewers highly recommended the facility, expressing a high level of satisfaction with the services received. Activities, such as game playing, outings to local sites, or special dinners, are further highlighted as successful components of daily living. The rooms are described as clean, and accommodating, and the resident's food is often described as delicious.

In addition to these individual and daily care aspects, reviewers are particularly appreciative of Highgate's support during more challenging times such as transitioning to memory care or end-of-life experiences. Rounding out the positive reviews are mentions of the facility's beautiful surroundings and the organization’s flexibility with stay duration, part of the reason it was selected over others. The facility comes highly recommended from several reviewers, both those with loved ones in residence and those who have professional experience with the organization.

AI generated summary of real reviews