Residents and their families say:

This community is generally well-regarded by reviewers for the care and support it offers to residents. Many praise the attentive and compassionate staff who go out of their way to ensure residents are comfortable and well-cared for. The facility is described as clean and thoughtfully designed, with both basic services and additional amenities like a beauty salon. One reviewer expressed that their relative enjoys living there and is particularly fond of the food and the attention the staff provides. Another mentioned positive experiences with the administration, noting they are accommodating to requests whenever possible. The presence of staff who are friendly and greet residents by name also contributes to a welcoming atmosphere.

However, there are some consistent negative points raised across multiple reviews. A notable criticism is the difficulty in reaching staff through phone calls, with some reviewers commenting on a lack of communication. There are also mentions of staff turnover and management changes, which some respondents felt impacted the consistency of care. Additionally, logistical issues such as laundry services and medication distribution were flagged by some reviewers as problematic. Despite these challenges, some reviews highlight efforts by the community to maintain resident safety and engagement, particularly during the COVID-19 pandemic, through initiatives like virtual communication and socially-distanced activities.

Overall, this community appears to be a caring environment with certain operational areas requiring improvement to enhance both communication and consistency of services.