The Palms At O'Neil in McKeesport, PA delivers assisted living with options for short-term respite stays and care for residents with mild dementia. On-site medical support includes routine physician visits, diabetes monitoring, dialysis coordination, hospice care and comprehensive therapy services—physical, occupational and speech. Podiatry and hearing evaluations are conducted in the building, and licensed nurses handle medication management to keep treatment plans current and compliant.

Registered and licensed practical nurses are present around the clock, backed by an on-call nurse and 24-hour security staff. Caregivers provide full assistance with bathing, dressing, eating and toileting, manage incontinence supplies and support transfers ranging from standby help to one-person lifts for wheelchair users. An activity director organizes daily programming aimed at cognitive engagement and social connection, and every resident’s plan can be adjusted as needs change.

Living quarters vary; some include a private bathroom, kitchenette, basic furnishings, independent climate controls, cable access and the opportunity to paint or personalize the space. Weekly housekeeping and scheduled laundry service are available, and a limited number of units feature in-apartment washers and dryers. Independent-living residents can also arrange for housekeeping and laundry on the same service schedule.

Meals are offered three times a day with staff able to modify textures and nutrients for diabetic, low-sodium or other physician-directed diets. When desired, residents or families can reserve a private dining room for special occasions, and team members give hands-on assistance with feeding for those who need it.

Amenities include resident parking, an exercise room, wellness center, concierge services and landscaped communal gardens. Pets are welcome, and organized pet-focused activities are part of the calendar. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mixture of reviews from residents and their families, highlighting both its strengths and areas for improvement. Positive feedback consistently mentions the cleanliness of the facility, the friendly and caring nature of the staff, and the variety of activities available to residents. Many reviewers appreciate the personal care and attention their loved ones receive, noting the effort of staff to ensure residents' well-being and the provision of home-cooked meals. Certain staff members were especially praised for their helpfulness and for going above and beyond in their duties. The renovated outdoor area and the provision of amenities such as 24/7 beverages and snacks were also well-received. Families found the community to be a good value for the cost, especially appreciating the family-owned atmosphere and the hands-on approach of the owners and administration.

However, some concerns were raised, such as inconsistency in the quality of care, with reports of residents sometimes needing to ask multiple times for assistance. The quality of the food received mixed reviews, with some residents and visitors finding it lacking in variety and quality. A few reviewers mentioned a need for more staff or highlighted disconnects in communication regarding the level of care provided versus what was initially promised. Pricing changes and the costs associated with additional care were points of concern for some families, who felt unprepared for these adjustments. Also noted was the disappointment with the reduction of activities post-COVID and the facility’s struggle to adapt to the increasing care needs of some residents as they aged or their health status changed. Despite these challenges, many families and residents found positive aspects to their experiences, highlighting the community's atmosphere, cleanliness, and the kindness of many staff members.

AI generated summary of real reviews