Keystone Villa at Douglassville offers Assisted Living, Independent Living, and Memory Care on the same campus, allowing residents to move between levels of support as needs change. The community is equipped to manage advanced dementia as well as residents who wander, attempt elopement, exhibit combative or other behavioral issues, stay up all night, or require wound care. Clinical staff can administer oxygen, accommodate special diets, and care for adults under 60. Diabetes management is available for residents on oral medications, injections, or sliding-scale insulin.

Registered and licensed nurses are on site around the clock, with an additional nurse on call 24/7. Staff members have passed background checks, an awake night shift is standard, and the building uses security measures such as WanderGuard, pull-cord alerts, and personal emergency response systems. An activity director coordinates daily programming, while on-site podiatry and acceptance of psychiatric conditions broaden medical coverage. Caregivers provide full assistance with bathing, dressing, and toileting, standby help with eating, and all levels of transfers—ranging from walkers and wheelchairs to two-person lifts, Hoyer lifts, and bed-bound care.

Apartments may include a private bathroom, kitchenette, furnishings, individual climate controls, cable hookup, and the option to paint or decorate, though not every unit has every feature. Independent Living residents receive medication-management monitoring, weekly housekeeping, personal laundry service, and a monthly meal plan while maintaining a more self-directed lifestyle.

Dining services offer a daily set menu plus an on-order option at each meal. Snacks are available throughout the day, and the kitchen works closely with clinical staff to provide therapeutic and modified diets, including diabetic, cardiac, and other physician-ordered plans. The same dietary team supports residents with swallowing issues or special consistency requirements so meals remain safe and nutritionally balanced.

Amenities include resident parking, designated outdoor smoking areas, and pet-friendly policies—it's a good idea to check with the community during your visit to see if your pet will be allowed. The campus is wheelchair accessible and features a barber/beauty salon, exercise room, movie room, wellness center, internet access, and communal gardens. On-site religious services are available, and scheduled transportation helps residents reach local appointments, shopping, and social outings.

Residents and their families say:

This community has received numerous positive reviews highlighting the attentive and compassionate care provided by the staff. Many reviewers appreciated the friendliness and kindness of the staff members, who often treat residents like family. The facility is described as clean and well-maintained, providing a comfortable and safe environment for residents. Reviewers frequently commented on the variety of activities available, which include outings, entertainment, and social events, helping residents stay engaged and active. The presence of medical support and services, such as on-site doctors and therapists, also received praise, contributing to the peace of mind for families.

Several residents and their families noted the quality of the apartments, describing them as spacious and well-appointed, with ample storage and inviting decor. The community offers opportunities for making new friends and connections, which is particularly valuable for residents transitioning from living independently. Many have expressed satisfaction with the dining experiences, noting that the food is generally enjoyable, and some describe it as being akin to a restaurant quality. The management has been appreciated for its responsiveness and willingness to listen to concerns, contributing to a positive experience for residents and their families.

However, some reviewers have highlighted areas of concern. One common issue mentioned is the cost of the facility, which is noted as being high by some, though others feel it offers good value for the services provided. A couple of reviews mentioned lapses in service or staffing, particularly following a change in management or during shifts in COVID-19 protocols, which have occasionally led to disappointment with care levels or communication. Despite these concerns, many expressed a sense of relief and satisfaction with their decision to choose this community for their loved ones, with several reviewers recommending it to others looking for similar care solutions.

AI generated summary of real reviews