The Residence at Bala Cynwyd offers assisted-living care designed for older adults who need help with day-to-day tasks but do not require the continuous medical attention of a nursing home. Residents have access to licensed nursing staff, medication management, routine health monitoring, and coordination with outside physicians and specialists. Personal care aides are on duty around the clock to assist with activities such as dressing, bathing, and mobility, and an emergency call system connects residents to staff at any hour. The community also arranges transportation to local medical appointments to help residents keep up with primary and specialty care.

Beyond the core clinical services, the community supports residents with on-site physical, occupational, and speech therapy sessions arranged as needed. Wellness programming includes blood-pressure checks, fall-prevention reviews, and chronic-condition education. Staff members schedule lab work, imaging, and pharmacy deliveries, reducing the need for residents to handle those logistics themselves. Family members receive regular care updates, and care plans are reviewed periodically to ensure they remain aligned with changing health requirements.

Accommodations range from studio to one-bedroom and companion suites. Features may include private bathrooms, step-in showers with grab bars, kitchenettes, individually controlled heating and air conditioning, emergency pull cords, basic cable, and weekly housekeeping, though not every unit offers every feature. Some apartments also come with walk-in closets or scenic views, subject to availability. Maintenance of both the apartments and common areas is handled by on-site staff, and laundry service can be added for an extra fee.

Residents receive three daily meals served restaurant-style in the central dining room, with snacks available throughout the day. Menus rotate frequently and accommodate low-sodium, diabetic, vegetarian, and other physician-ordered diets. A registered dietitian oversees meal planning to help residents meet nutritional goals, and staff monitor food intake for those with specific dietary concerns. Family members can join residents for meals by making a reservation, and a private dining room is available for small gatherings when scheduled in advance.