Bonaventure of Salem offers three levels of residency—Assisted Living, Independent Living, and Memory Care—so residents can transition between services without changing communities. The campus supports moderate dementia needs and accepts residents with behavioral issues, oxygen requirements, or diabetes managed by oral medication. Hospice, ambulatory support, incontinence care, and medication management are provided on-site, giving families access to most clinical services without outside travel.

Around-the-clock oversight is maintained by licensed nurses on staff with an RN or LPN on call 24 hours a day. All team members pass background checks, and an awake night shift is in place. Residents summon help through pull-cord alerts. Full assistance is available for bathing, dressing, eating, and toileting, and transfer help ranges from standby to one-person wheelchair or walker support. A dedicated activity director coordinates daily engagement, while the secure Memory Care program includes specialized staffing and routines.

Apartments may include a private bathroom, kitchenette, independent temperature controls, cable service, and housekeeping, but not every unit has every feature. Scheduled laundry services are included for assisted living and memory care, and independent living residents may choose housekeeping and laundry packages designed for their needs. Residents control how much or how little support they want, allowing couples with different care requirements to stay close.

Dining offers both set menus and made-to-order selections, with snacks available throughout the day. In-room meal delivery and a private dining room are options when residents prefer or require a different setting. Therapeutic diets, including gluten-free plans, are managed by the culinary staff so medical and personal preferences are met without extra coordination by families.

Residents have access to parking, concierge services, wheelchair-accessible common areas, and scheduled transportation limited to medical appointments. The campus includes a barber and beauty shop, exercise room, movie theater, library, internet access, communal gardens, and interest clubs. Pets are allowed; it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mix of feedback, with numerous residents and their families highlighting its commendable aspects while also indicating areas that need improvement. Positive remarks frequently mentioned include the welcoming and friendly nature of the staff, the cleanliness and attractiveness of the facility, and an array of activities provided for residents to ensure they feel at home and engaged. The dining experience, though it had mixed reviews concerning the quality of food, was often appreciated for its variety, and many enjoyed the social atmosphere and extra services like the pub/cafe that serves additional food items along with beer and mixed drinks. The spaciousness of the rooms, ample lighting, and the ability of residents to personalize their living spaces were also seen as significant positives, making the environment feel more home-like and comfortable.

However, concerns were raised regarding staffing issues, with several reviews noting high turnover rates and a lack of staff leading to delays and insufficient care at times. These staffing challenges appear to be affecting both the assisted living and independent living sections of the community. Issues with the reliability of services, such as timely meal delivery and housekeeping, were also mentioned, alongside dissatisfaction with certain administrative aspects, including billing and move-in processes. Despite the positives that many families noted, these reoccurring issues of staffing and administrative organization were sources of frustration for some residents and their families.

In addition, while many reviews praised the community for its vibrant atmosphere and the efforts made to create a welcoming environment, the quality of food and the handling of personal care items were areas flagged for improvement. Some reviewers expressed that their culinary experiences didn't meet expectations, noting a desire for more tailored meal options to cater to specific dietary needs. The management's responsiveness to concerns and the accommodating nature of some staff members brought comfort to several families, reflecting a community effort to rectify issues and adapt to residents' needs. Despite the mentioned downsides, the collective sentiment from several families leans towards a recommendation of this community to others, underscored by an appreciation of the friendly staff, the variety of activities offered, and the overall environment that strives to foster a sense of belonging and care among its residents.

AI generated summary of real reviews