West Haven Care Home 1, operated by Carmen Pavel in Portland, is a licensed residential care home that concentrates on hands-on medical oversight. The staff is trained to manage oxygen therapy and several levels of diabetic care, including oral medications, injections, and sliding-scale insulin administration. Residents living with advanced dementia can remain in place because the home accepts and supports complex cognitive conditions without requiring transfer to another setting.

The community maintains routine background checks on employees, stations an asleep night-shift caregiver for overnight coverage, and uses door alarms and a fenced rear area to limit exit risk. Residents who need help with daily tasks receive full assistance with bathing, dressing, and toileting, and some physical help with eating. Mobility support ranges from simple standby supervision for walker users to one-person or two-person transfers and full Hoyer-lift transfers for bed-bound residents or those in wheelchairs.

Private and semi-private rooms are available, and most come furnished, though residents may bring personal items, paint walls, or decorate to preference; not every room includes the same features. Cable service is an option in select rooms. Housekeeping and scheduled laundry are provided so residents do not have to manage their own chores.

Meals follow a rotating set menu with an on-order alternative for residents who prefer choice at each sitting. Snacks are available between meals, and the kitchen can modify textures or nutrients to meet physician-ordered diets, including diabetic and other specialized plans.

Common areas and resident rooms are wheelchair accessible, and basic internet access allows residents to go online for communication or entertainment.