Sylvan Heights Care Home 2, operated by Magdalena Pisica in Portland, is a residential care home that concentrates on hands-on medical support. The team is equipped to manage behavioral issues, complex wound care, oxygen therapy, and an array of dietary protocols. Residents with diabetes receive individualized oversight whether they rely on oral medications, scheduled injections, or sliding-scale insulin. The community also accepts and supports individuals living with advanced dementia, coordinating care plans that align with changing cognitive and physical needs.

Daily routines are backed by awake night-shift staffing, a fully fenced rear area, door alarms, pull-cord call systems, and optional personal emergency response systems that alert staff. Direct care includes full assistance with bathing, dressing, eating, and toileting. Transfer help ranges from simple standby with a walker to one- or two-person transfers, wheelchair support, Hoyer lift use, and bed-bound positioning, ensuring that residents with varying mobility levels receive consistent, safe movement and positioning.

Accommodations feature private or semi-private rooms that may include an en-suite bathroom, basic furnishings, cable access, and the option to personalize wall colors and décor; however, not every room offers every feature. Housekeeping and scheduled laundry services are part of the standard package, allowing residents to focus on recovery and daily living rather than household tasks.

Dining services balance structure and choice. A set menu is always available, but residents can order alternatives at each meal. Snacks are stocked throughout the day, and meals can be delivered to the room when preferred or medically necessary. A small private dining room is available for family visits, and the kitchen routinely manages physician-ordered diets, gluten-free needs, vegetarian meals, and broader special-diet requests.

The property permits smoking in designated outdoor areas, is fully wheelchair accessible, provides community-wide internet access, and sits close to public transportation for family visits or medical appointments.