Sunset House Adult Home in Medford operates as a residential care home equipped to address a wide range of medical needs. Residents who use oxygen, require special diets, or manage diabetes—whether controlled by oral medication, injections, or sliding-scale insulin—receive targeted support. The community also accepts individuals living with moderate dementia, offering structured oversight appropriate to their cognitive status.

Around-the-clock clinical oversight underpins daily care. A registered nurse or licensed practical nurse is on staff, and a nurse is on call 24 hours a day. Night shifts are covered by sleeping staff who can be alerted by door alarms, pull-cord systems, and fenced-in rear areas to help maintain resident safety. Direct care staff provide full assistance with bathing, eating, dressing, and toileting. Transfer help ranges from standby supervision for walker users to one-person transfers, wheelchair transport, and bed-bound care.

Private and semiprivate rooms are available, some already furnished, while others can be customized with personal furniture or new paint colors. Cable service, routine housekeeping, and scheduled laundry are offered; however, availability can vary by unit, so it is best to confirm during a visit.

Meals follow a set menu that accommodates prescribed diet modifications, including pureed meals and thickened liquids when needed. Snacks are accessible outside scheduled meal times, and a private dining room can be reserved for family gatherings or special occasions.

Shared amenities include wheelchair-accessible common areas, internet access, and communal gardens for outdoor relaxation or visiting with family.