The White Piano Senior Home operates as a Residential Care Home and is equipped to handle a wide range of medical requirements. Nurses provide wound care, administer oxygen, and manage special diets, including diabetic menus for residents who rely on either oral medication or insulin injections. The community also accepts residents under 60 and those living with moderate dementia. Personal care is offered at the full-assistance level for bathing, eating, dressing, and toileting. Mobility support includes standby supervision, one-person transfers, full transfers with a Hoyer lift, and care for residents who are bed-bound; walkers and wheelchairs are accommodated without issue.

A registered nurse is on site around the clock and backed by an on-call nurse 24/7. All staff members undergo background checks, and the night schedule includes both awake and asleep shifts to maintain constant coverage. Safety measures feature door alarms, fenced outdoor areas, and two emergency call systems: in-room pull cords and personal emergency response pendants that alert staff immediately. An activity director coordinates daily engagement, and the property maintains continuous security staffing.

Resident rooms vary; some include private bathrooms, cable service, and the option to paint or decorate to personal taste, while others may not feature every amenity. Housekeeping is provided for all units to keep living spaces clean and organized.

Meals follow a set menu prepared three times daily, with snacks always available, and kitchen staff can adapt recipes to meet physician-ordered dietary restrictions. Independent Living residents may opt into medication-management monitoring, weekly housekeeping, laundry service, and a monthly meal plan that covers their primary dining needs without committing to the full care schedule of assisted-living residents.

Additional amenities include wheelchair-accessible common areas, community-wide internet access, landscaped gardens for outdoor relaxation, scheduled on-site religious services, and a small pool for supervised recreation or exercise.